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Performance Supervisor

2 weeks ago

Sydney, New South Wales, Australia Cdc Nsw Full time

Join CDC NSW Operations team in this exciting new role
- Competitive Salary and benefits on offer
- Internal career development and growth opportunities

**About Us**:
ComfortDelGro (**CDC**) is one of the largest private bus operators in New South Wales and nationally. In New South Wales, you may know CDC NSW by our operating brands; Hillsbus, Forest Coach Lines, Hunter Valley Buses, and Blue Mountains Transit. Employing around 2000 employees and operating from 15 sites across Sydney, the Hunter Valley and the Blue Mountains, CDC NSW is part of ComfortDelGro's fast growing global network of more than 40,000 vehicles operating in seven countries.

**The Role**:
CDC NSW is growing, and we have a new position of Performance Supervisor within our Operations team in Western Sydney. This role will be responsible for the analysis, identification and making continuous improvement in operational performance outcomes.

This role will involve the interrogation of various internal and external data sources to recommend and implement sustainable solutions. Build positive relationships and work with people to deliver improved customer experience for those travelling on our services.

This is Full time permanent role based in Seven Hills but will require flexibility for travel to other depots in Western Sydney when conducting in-field investigations or other duties on an ad-hoc basis.

**Duties and Responsibilities**:

- Analysis of daily, weekly, and monthly operational performance and identifying improvement opportunities.
- Ability to use various tools, reports and databases to identify current performance and trends.
- Develop and prioritise targeted improvement plans.
- Work collaboratively with operational teams to develop implement and embed sustainable solutions.
- Conduct performance discussions and coaching support for Drivers.
- Carry out in-field investigation and supervision.
- Undertake regular audits in relation to service quality, fleet presentation.
- Root cause analysis (RCA) and deep dive of various operational challenges and recommend sustainable solutions.
- Reporting management on operational performance.
- Undertake projects and ongoing works outside of the specific primary responsibilities detailed above.

**About You**:

- Proven experience in reporting & analysis.
- Experience in Microsoft Dynamics would be advantageous.
- Ability to establish positive relationships and gain cooperation with people.
- Excellent communication skills with ability to work autonomously.
- Strong attention to detail.