Junior Vip Host

**Are you a natural people-person with a passion for customer service? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake.us, a social casino platform dedicated to players in the United States.**

**Your role with us**:
As a VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players in the U.S.. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a personalised and memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.

**Could you be our next VIP superstar?**

Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.
- Please note that in this role our team works 6 days a week for 6 hours a day._

**Your hours and location of work are below**:
Mon - Friday - 9am - 2pm (Office)
Mon - Friday - 9pm - 11pm (Home)
Saturday: OFF
Sunday: 9am - 2pm + 9pm - 11pm (Home)

**Who are we?**

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

**What you will do**:

- Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
- Understand the client's objectives and decision-making process and forming long-term partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analysis of client behaviours and overall value to the business
- Collaborate with other departments to improve the overall customer experience.
- Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.

**What you will bring**:

- Minimum 1 year experience working in a customer service environment.
- Excellent communication and writing skills are required.
- Strong gambling knowledge is advantageous
- Cryptocurrency knowledge is advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

**Some of the perks of working with us**:
**Office Perks & Environment**
- In-house baristas serving free coffee, tea, fresh juices, and smoothies
- Daily catered breakfast and regular company-wide events
- Snack walls and drink fridges on every floor
- Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

**Wellbeing & Personal Development**
- Access to our Employee Assistance Program for you and your loved ones
- 9,000+ courses on our Learning & Development platform
- One paid volunteer day per year
- Weekly Wednesday massages by professional masseuses

**Team Connection & Rewards**
- Team budgets for lunches and activities to celebrate achievements
- Social sports teams and participation in Corporate Games
- Easygo branded swag
- Birthday and work anniversary gift vouchers, plus a chance to win prizes

**Events & Experiences**
- Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
- Office visits from big-name streamers
- Meet Ambassadors like Alex Pereira, Israel Adesanya
- Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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