Service Advisor, Newcastle

1 week ago

Sydney, New South Wales, Australia Bendigo Advertiser Full time

Overview
Service Advisor, Newcastle— Bendigo Advertiser
We are looking for a customer service professional to join our team as a Service Advisor, supporting one of the most progressive vehicle brands in the world.
This role requires strong customer interaction and technical understanding to provide a high level of service.
What You'll Do
Answer phone calls, emails, and drive-ins to address customer concerns with the highest level of response and attention
Return missed inquiries and manage communications to agreed KPI targets
Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager for urgent attention
Accurately record issues and data into the Dealer Management System
Conclude transactions in the system; guide customers through corrections and provide a service summary
Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle
Coordinate delivery or pickup times with customers
Follow up with customers on services provided to ensure satisfaction
What You'll Bring
Ability to follow oral and written instructions with attention to detail
Willingness to learn new automotive technologies
Ability to establish and maintain cooperative working relationships with customers and colleagues
Strong record-keeping and reporting skills
Ability to handle multiple priorities, organize workload, and meet deadlines
Team player with a goal of achieving common objectives
Experience with Dealer Management System(s), Outlook, and MS Office
Retail customer service experience; automotive retail experience is a bonus
Must have and maintain a valid driver's license and an acceptable driving record with at least two years of driving experience
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Newspaper Publishing
Note: This description reflects the content provided and excludes non-relevant promotional content and site-only notices.
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