Product Manager, Merchant Services Partner Program

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- Bring your passion for product management to this exciting role
- Be supported to grow your career at NAB
- Make a genuine difference through the work you do for our customers and peers

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

**The role**:
As our new **Product Manager, Merchant Services Partner Program, Payment Facilitators and Marketplaces, **you will join a high-performance team and actively contribute to the shaping of our vision for the Card Not Present product portfolio. If you have never heard of a PayFac nor know what a Marketplace is in relation to third party agents within the payment's ecosystem, then this might not be the role for you. If you have, then in this role you will define and manage a roadmap of business outcomes, manage a prioritised backlog of work and own business delivery of outcomes related to these types of merchant entities. You will support the Head of Card Not Present, Merchant Products with growth and efficiency opportunities.

**Some key responsibilities include, but are not limited to**:

- Manage product roadmap and collaborate with delivery teams to support product development and management
- Evaluate and assess risk appetite across the portfolio
- Annual product reviews and maintenance of product register, policies, process oversight and manuals to ensure products are fit for purpose
- Ensure products meet Card Scheme and regulatory requirements
- Monitor, escalate and support remediation for product related issues. Oversee and track the accuracy of product variations and risk reviews to ensure product compliance
- Review and assess customer contracts for accuracy and appropriateness.

**What you will bring to this role**:

- Previous experience in payments in a product management role
- Product Management experience - Manage product life-cycle, develop concepts, translate to technical build and implement change initiatives
- Analytical and problem solving skills - Ability to collect, synthesize and analyse complex data and situations to identify insights and opportunities
- Exposure to International and Domestic Card Schemes
- Change experience - Experience delivering change, especially change involving risk, regulatory, customer and technology
- Strategic thinking and concept development - Ability to think laterally and develop commercial business cases and delivery initiatives
- Stakeholder management - Ability to engage with and influence senior stakeholders.

Does this sound like the role for you?

**A diverse and inclusive workplace works better for everyone.**

At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

**More focus on you**

We're committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**To be eligible to apply, you must have Australian or New Zealand citizenship **or Australian permanent residency status.