Student Support Admin Officer

1 week ago

Sydney, New South Wales, Australia Disability Services Australia Full time

**About the Role**:
As our Student Support Officer, you will provide support to trainers and students throughout the student life cycle. Working closely with the METS Team, you will assist with the administration of training and assessment programs and courses. You will be responsible for the recording and reporting of administrative data relating to qualifications (from Cert II to Diploma), skill sets and short courses.

**Key Responsibilities**:

- Enrol Learners into VETtrak, ensuring accuracy and completeness of data.
- Generate transcripts and certificates for completing Learners, liaise with Quality Assurance to finalise Learner records.
- Update Learner records as required on our Moodle LMS.
- Use and create channels of communication to support positive relationships with clients, colleagues, management & VET community.

**About You**:
You have a genuine interest and passion for quality customer service and supporting others. You have the ability be flexible and are able to adapt to a changing environment. Communication is your strength and enables you to engage with people at all levels. Importantly, you are a team player, calm under pressure and can prioritise your own workload.

**Requirements**:

- Working knowledge of Moodle
- Working knowledge of VETtrak
- Demonstrated RTO experience working as an Admin/Student Support or equivalent position (essential).
- Excellent verbal and written LLN communications skills.
- Intermediate computer skills including Microsoft 365.

**About METS**:
METS (RTO code 91018) is a high performing provider under Smart and Skilled, delivering nationally-recognised qualifications within the Children's Services, First Aid, Individual Support and Disability, Business, Retail, Community Services, Hospitality and Supply Chain Operations industries. This year, METS celebrates 30 years of excellence in delivering quality training to students throughout New South Wales and we are proud to have achieved this milestone.

**Join the Team

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