Officer - Family Support Services - Tiwi Islands

Full time hours
Tiwi Islands (Wurrumiyanga) / Darwin
Contract until 30 June 2026
About Australian Red Cross
Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
How this role supports our work
The Officer – Family Support Services performs tasks associated with the provision of program/project delivery, coordination, and administration, contributing to the end-to-end delivery of Family Support Services. Working with Tiwi Families you will deliver services grounded within the Tiwi Cultural Wellbeing Model and the Tiwi Skin Group System.
This role is based on the Tiwi Islands or requires regular remote travel, including overnight stays (minimum 6 days per fortnight)
What you will do day to day
Coordinate and deliver the operational and administrative aspects of a Family Support Services program on the Tiwi Islands.
Recruit, support, and train volunteers, staff & stakeholders.
Ensure effective data collection and monitoring and evaluation of relevant activities to achieve strategic impact, supporting consistent reporting data quality and analysis.
Maintain project/program plans, documents, reports, tools, and resources, developing work methods where general work procedures are not defined
Provide support to ensure program/project delivery falls within relevant budgets, funding, and service level agreements.
What you will bring
Tertiary qualification and experience in trauma-informed counselling and/or Mental Health
Proven experience in the implementation, coordination and delivery of programs/projects.
Experience in delivering project/program outcomes.
Experience working with First Nations people in regional or remote settings, preferably in the NT.
Experience in Family Support Services.
Experience in Microsoft Office tools, such as outlook, word and excel.
Experience working with individuals and/or families in a community services' organisation or similar setting.
Ability to exercise judgement and initiative within defined policies and practices.
Ability to work collaboratively with a diverse range of stakeholders.
Contribute to the effective delivery and continuous improvement of Family Support Services on the Tiwi Islands
Good interpersonal skills, presentation skills, and ability to communicate effectively both verbally and in writing.
A current unrestricted Driver's licence and an Ochre Card (or the ability to obtain one) are mandatory requirements for this role
Benefits that act for you, while you act for humanity
Take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and increase your take-home pay. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Access flexible working arrangements including generous hybrid arrangements and a paid 'Me' day
Further information
This role is covered by the Social, Community, Housing and Disability Award – Level 4.
Applications close:
9am Thursday 28th August. Applications will be assessed upon receipt, and applicants may be contacted prior to the closing date.
For any enquiries, please contact Alyssa Finn at – please note this is only for enquiries, all applications must be submitted through our website for consideration.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
Job Ref # 12745
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.