Assistant Venue Manager

9 hours ago

Australia Yo-Chi Full time

Lead with impact at our buzzing Southland venue inside Westfield
- Free Yo-Chi Every Shift + off shift discounts
- Real Career Growth Pathway to Venue Manager + Beyond

Do you have the CHI?
We're on the lookout for a **Full Time Assistant Venue Leader** to join our Southland team Based inside **Westfield Southland**, this venue is high-energy, fast-paced, and always pumping with families, friends, and shoppers stopping by for their Yo-Chi fix. As an Assistant Venue Leader here, you'll thrive in a dynamic retail environment, supporting your Venue Manager while leading your team through busy days, peak trade periods, and everything in between.

Bring your leadership experience, customer-first mindset, and passion for creating memorable guest experiences to one of Melbourne's biggest shopping hubs.

**What you'll do**:

- Lead shifts with confidence, keeping service standards high and the team motivated.
- Support the Venue Manager with daily operations including rostering, stock management, cash handling, and compliance.
- Ensure every product meets Yo-Chi's quality and food safety standards.
- Train, coach, and develop team members to build skills and deliver great customer experiences.
- Maintain venue presentation, safety, and compliance with all policies and legislative requirements.
- Drive sales, manage costs, and help the venue achieve its financial and performance targets.

**What we're looking for**:

- Experienced leaders in retail or hospitality (QSR preferred).
- Full availability across Mon-Sun with flexibility for rotating shifts.
- A "people first" leader who thrives on creating team culture & community.
- Resilient, adaptable, and always up for a challenge.
- Solutions focused.
- Confident managing rosters, performance, and team development.

**Why Yo-Chi?**
- Career growth on fast-forward, from Assistant Venue Manager to Venue Manager to Support Office.
- Flexible roster, both night and days
- Free Yo-Chi every shift + discounts off shift CHI-LICIOUS
- Epic team culture
- social events, team dinners, and a workplace where fun is part of the job.
- Recognition with real rewards
- three times a year you could win $10K just for being a star on shift.

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