Scheduling Coordinator

3 days ago

Brisbane, Queensland, Australia Window Nation Full time

Overview
The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a technician for in-home measurements within manufacturing specifications following Window Nation recommended guidelines. The Scheduling Coordinator will use routing software to determine efficient routing for the technicians to maximize productivity while exceeding customer expectations.
Base pay range
$19.75/hr - $19.75/hr
Core responsibilities
Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments
Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order
Overcomes customer objections and works to get measure scheduled on next day available
Scheduling of measure completed in CRM software with relevant notes for technician
Manages unscheduled customers following defined escalation protocols
Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time
Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests
Handles customer requests for reschedules
Works closely with assigned technicians and branch associates maintaining positive working relationship
Basic Qualifications
High school Diploma or GED
2+ years of experience in a customer support role (in person or on phone)
Preferred Qualifications
1+ years' experience working in an office setting with proven collaborative work style
Experienced using CRM system
Strong verbal and written communication skills
Customer-centric mind set
Proficient in Microsoft Office Suite (Outlook, Word & Excel)
Familiarity with working with maps/scheduling is a plus
Demonstrated success in deadline-driven and high-pressure environment
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Administrative
Industries
Transportation, Logistics, Supply Chain and Storage
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