Customer Service Manager

4 days ago

Byron Bay, Australia Rentokil Initial Full time

ABOUT THE COMPANY
Sanctuary Pest, an acquisition of Rentokil Initial has a fantastic opportunity for a Customer Service Manager to join our team based in Byron Bay. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills. Some two million customers rely on us to get the job done, quickly and effectively. Customers range from the largest multi-nationals to local restaurants and individual home owners.
ABOUT THE ROLE
You will be working in a dynamic, ever evolving environment. As the Customer Service Manager you will lead and empower the team to deliver a consistent "wow" experience to our clients ensuring our continued growth and success.

**The key responsibilities for this position are to**:

- Supervise, lead and develop the team
- Ensure the construction and delivery of individual and team KPIs
- Ensure the team's Performance Management processes are in place and adhered to
- Analyse customer service data to ensure exceptional customer service levels are maintained
- Identify and deliver training needs including cross skilling for team efficiency and consistent service delivery
- Identify areas of growth and opportunity as a result of customer contact internally and externally
- Oversee all customer feedback ensuring appropriate and timely responses
- Support and encourage a culture of continuous improvement within the team
- Previous experience managing a team
- Background in managing a customer service / planning team
- Proven success managing a team's customer service metrics
- Exceptional written and verbal communication skills
- Advanced skills in accounts payable and receivable
- Advanced skills in customer retention and account management
- Ability to problem solve in a fast paced, highly pressurised environment
- Natural ability to build strong rapport with team members, branch contacts, field technicians and external customers

As part of the recruitment process, you will be required to complete the pre-employment medical, police and reference checks.
The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination (including booster) by all our colleagues against COVID-19.

If you are looking for the opportunity to advance your career in a customer focussed management role at a global company this is the role for you APPLY NOW

  • Customer Service Manager

    1 week ago

    Byron Bay, Australia Rentokil Initial Full time

    **ABOUT THE COMPANY** Sanctuary Pest, an acquisition of Rentokil Initial has a fantastic opportunity for a Customer Service Manager to join our team based in Byron Bay. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range...

  • Customer Service Manager

    1 week ago

    Byron Bay, Australia Rentokil Initial Full time

    ABOUT THE COMPANY Sanctuary Pest, an acquisition of Rentokil Initial has a fantastic opportunity for a Customer Service Manager to join our team based in Byron Bay. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of...

  • Customer Service Manager

    4 days ago

    Byron Bay, Australia Smart Energy Full time

    Manage a high-performing Customer Service team in our Byron Bay HQ- Permanent full-time role in our Pet Friendly Office- Fun and friendly supportive work cultureOur mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to**_Smart...

  • Customer Service Manager

    2 weeks ago

    Byron Bay, Australia Smart Energy Full time

    Work in our Vibrant office in the heart of the industrial estate - Full-time, permanent position - Fun and friendly supportive work culture Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to **_Smart Energy_** sources and...

  • Hotel Sales and Customer Service Manager

    3 days ago

    Byron Bay, Australia beBeeCustomer Full time $60,000 - $80,000

    Hotel Sales and Customer Service ManagerWe are seeking a skilled professional to manage daily retail operations and deliver exceptional customer experiences.Key Responsibilities:Oversee sales, service, and inventory management.Lead and motivate the team to provide outstanding customer service.Develop and implement promotional strategies to enhance...

  • Customer Service Manager

    7 days ago

    Byron Bay, Australia Smart Energy Full time

    Manage a high-performing Customer Service team in our Byron Bay HQ - Permanent full-time role in our Pet Friendly Office! - Fun and friendly supportive work culture Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition...

  • Customer Service

    2 weeks ago

    Byron Bay, Australia Employment Hero Full time

    Byron Bay founded, Thrills is a subculture driven lifestyle and fashion brand leading men’s and women’s apparel with a sustainable future front of mind. Creative minds and an adventurous spirit are what drive us forward. From the countless bands, artists & creatives to our in-house motorcycle mechanic. Our team is made up of individuals that live and...

  • Customer Service Professional

    3 days ago

    Byron Bay, Australia beBeeCustomer Full time $60,000 - $80,000

    We are seeking a customer-focused professional to deliver exceptional phone and email support. The ideal candidate will be proactive in engaging with customers to promote our services.Key Responsibilities:Provide timely and accurate responses to customer queriesUpsell and cross-sell products and services to enhance customer experienceProactively manage...

  • Customer Service

    3 days ago

    Byron Bay, Australia Employment Hero Full time

    Byron Bay founded, Thrills is a subculture driven lifestyle and fashion brand leading men's and women's apparel with a sustainable future front of mind. Creative minds and an adventurous spirit are what drive us forward. From the countless bands, artists & creatives to our in-house motorcycle mechanic. Our team is made up of individuals that live and breathe...

  • Customer Service Consultant

    7 days ago

    Byron Bay, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team based in Bryon Bay on a permanent part-time basis.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.Core responsibilities include:...