Crm Platform Specialist

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your life's best work

As the CRM Platform Specialist, you will join our global CRM Enterprise Systems team to deliver high quality system, process, and administrative support of the Salesforce platform to our Australia and Spain business users.

The role will report into the CRM Platform Manager, working collaboratively with broader teams within GenesisCare including multi-channel engagement, brand & marketing, business operations and IT services.

We are looking for an energetic, self-motivated, and proactive individual who thrives working in a fast paced, dynamic organisation with a passion for problem solving and continuous improvement.

More specifically, you will:

- Be an advocate for the platform and contribute to knowledge sharing across all the regional teams
- Be the voice for process and platform improvements, ensuring the system is continually optimised, maintained and is being fully utilised to meet the business needs long term
- Understand and help facilitate role-based access requirements, adhering to a just-right methodology to also protect the data of our patients and referrers
- Ability to trouble shoot and resolve ad hoc issues; escalating reoccurring issues to the relevant teams
- Configuration and maintenance of the Salesforce platform including user set up, profiles, permissions, deployments, data integrity, and end user support
- Deliver ongoing Salesforce enhancements, fixes, new implementations
- Risk and issue identification and management
- Data management, including importing, exporting data & reporting
- Produce key process and system documentation
- Contribute to the development of training plans and materials

We're looking for someone who has:

- Tertiary qualified in relevant area of study (IT, Marketing, Business)
- Minimum 2 years hands-on experience in a CRM or similar role
- Healthcare industry experience highly desirable
- Salesforce Certified Administrator desirable
- Critical and strategic thinking skills
- Excellent communication, attention to detail and organisation skills
- Able to multi-task, prioritise, and manage time effectively
- Ability to work fast moving agile teams and able to prioritize competing requests
- Data driven and comfortable working with large data sets

Benefits of joining our team:

- Internal and external training and development opportunities.
- Close knit internal community.
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
- Enhance your holistic wellbeing with our Full Circle wellbeing program.
- Learn and grow with our award-winning development programs.
- Free access to thousands of LinkedIn training courses.
- Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare

We are 5500+ highly trained healthcare professionals and support staff in Australia, U.K., Spain, and the United States, designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 1 million patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.