Aps3 Service Support Officer

5 days ago

Sydney, New South Wales, Australia Hudson Au Full time

Overview
We are looking for an APS3 Service Support officer to work with our client in Elizabeth, South Australia.
This is a great opportunity in the Federal Government Space.
Details
Anticipated duration: 12-month labour hire role
$ 45 per hour + super
Currently hold or have ability to obtain a Working with Vulnerable People/Working with Children Check
Australian citizenship is required as candidates need to be able to obtain baseline clearance
Responsibilities
Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
Provide support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events.
Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks AND deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
Ideal candidate
We are looking for candidates with demonstrated professional experience in the conduct of business operations andsupporting service delivery within a health service and or government environment.
Strong written and verbal communication skills are required to be successful in this role.
Mandatory Requirements
Currently hold or have ability to obtain a Working with Vulnerable People registration OR
Currently hold or ability to obtain a Working with Children check
Interested?
Make sure to apply
Diversity, Equity & Inclusion at Hudson: Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive.
We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.
Casual Loading: Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading.
This excludes permanent and fixed term roles.
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