Support Services Officer

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $61,480 - $98,740
APS3 Service Support Officer

We are seeking an experienced APS3 Service Support Officer to join our organisation in Lismore, NSW. This is a 12-month labour hire role that offers a great opportunity to work in the Federal Government Space.

  • Provide high-quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
  • Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
  • Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
  • Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.

Ideal Candidate:

We are looking for candidates with demonstrated professional experience in the conduct of business operations and supporting service delivery within a health service and or government environment. Strong written and verbal communication skills are required to be successful in this role.

Mandatory Requirements:

  • Currently hold or have ability to obtain a Working with Vulnerable People registration OR Currently hold or ability to obtain a Working with Children check.

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