Quality Assistant

**About us**

InLife is a rapidly growing, financially healthy social enterprise working to improve the lives of people with disability. We're technology focused and innovative, with a start-up culture and super-supportive team focused on creating an amazing experience for our clients and team.

Our vision is that all people with disability live full and fulfilling lives. We help to make this happen by supporting our clients and their carers with high quality, hassle-free personal assistance in the home. As well as the basics of personal care and support, we provide a supportive and empowering environment to help navigate life's choices and opportunities.

**The role**

We are committed to delivering a high-quality, person centred and consistent service for our clients to improve their lives in the way that they choose. Part of delivering this service is monitoring our compliance and gathering information from clients and members of our client services team to improve quality systems.

Our Quality team works collaboratively within the Client Services team to identify opportunities for improvement in service delivery and increase client satisfaction. With the support of this experienced team, you will work with the Head of Quality, Research and Policy to maintain and improve service quality. This will involve engaging with clients using their preferred method of communication to understand their satisfaction with InLife services and identify improvements, assisting with the management of a client focus group at InLife, managing InLife's internal incident reports, assisting with policy development in areas of quality improvement, preparing reports and communicating improvements and changes with members of the organisation.

In addition to quality improvement, you may be involved in a range of generalist projects and responsibilities that include WHS, L&D and operational admin.

**To be successful you'll have**

**Key Accountabilities**

Internal and NDIS incident reporting
- Review internal incident reports for alignment with organisational and NDIS incident reporting procedures
- Produce monthly incident reports for senior management and the board as part of InLife's internal auditing process
- Produce tailored incident reports for client teams on request

Client engagement
- Meet with clients and their support networks to understand their satisfaction with InLife services and identify ways to improve them
- Assisting with the management of InLife's client advisory group including arranging meetings, communicating the meeting agenda and ensuring the inclusion of clients with a wide range of support needs

Policy development and Internal audits
- Assist with developing policies associated with quality improvement and compliance activities, such as updating InLife's child safety policy and code of conduct
- Assist with compliance activities relating to NDIS quality standards by regularly conducting internal audits of files and records associated with the delivery of client services
- Work with the Quality team to embed an 'accreditation ready' approach across the organisation and assist with the NDIS Commission registration cycle

Quality improvement projects
- Support the Quality and Client Service teams with various quality improvement projects
- Explore opportunities to increase the effectiveness of options for safeguarding and supporting people with a disability both within and outside the organisation

**Additional requirements**:
As part of our recruitment process certain checks will be undertaken with your permission, including an NDIS Worker Screening Check for Core Team roles. This is a mandatory requirement before you can start work. It came into effect on 1 February 2021.

**Benefits**

We offer great wages, great benefits and a supportive team culture (plus a strong commitment to birthday cake). Salary packaging benefits are available too, which can help you maximise your take home pay.

**A note about inclusion...**:
At InLife, diversity and inclusion is part of our DNA. We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.

We also know that we continue to learn more about inclusion every day, so if there is something you think we could do differently to make InLife a place you could picture yourself working, we're all ears.