Manager, Technical Account Management Apj

**Get to know Okta**

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

**The Okta Technical Account Management Team**

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted strategic identity coach. We drive lasting success through elevated technical maturity. We act as "Field CPO" for our customers, proactively guiding their identity decisions and long-term identity vision. We guide a customer's identity strategy and security posture while driving value in Okta's suite of products and, ultimately, retention at contract renewal.

**The TAM Manager Opportunity**

We are looking for a highly motivated and experienced Manager, Technical Account Management APJ, to lead and develop an experienced team of Technical Account Managers. The TAMs support Okta customers across the Asia-Pacific region, including ANZ, Japan, ASEAN, Korea, and India, ensuring high levels of customer satisfaction, technical enablement, and strategic alignment. Your leadership will be instrumental in ensuring our customers receive the highest security and IAM advice while achieving their business objectives. You will drive operational excellence, foster cross-functional collaboration, and ensure your team delivers exceptional service to meet the unique needs of our region, supporting all customer segments for Okta Workforce Identity and Okta Customer Identity, including Strategic, Enterprise, Commercial and Public Sector.

**What you'll be doing**:

- Mentor, coach, manage and develop a team of highly skilled Technical Account Managers, fostering a culture of collaboration, accountability, and continuous improvement.
- Set clear performance goals and provide ongoing feedback and development opportunities to ensure team success.
- Partner with leaders across TAM, Customer Success, Sales, and Product to implement customer-first thinking within the team.
- Provide coaching and career development to grow your team's talent, fostering a culture of collaboration, accountability, and continuous improvement.
- Effectively balance the workload and capacity of your team while ensuring you're building talent for future demand.
- Working with Senior TAM Leadership to manage budgets and define headcount plans.
- Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development.
- Collaborate with TAMs to strengthen customer relationships, address complex issues, and ensure customers receive proactive support tailored to their needs.
- Ensure the TAMs exceed Okta's expectations in core product and identity knowledge, communication, execution, and contribute to the larger TAM function.
- Ensure that individual contributors create high-quality, customer-facing materials, which may include Technical Success and Solution documentation, Identity Maturity Plans, Business Reviews and Best Practices.
- Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively.
- Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales.
- Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction.

**What you'll bring to the role**
- 8+ years of relevant experience with a Bachelor's degree or equivalent combination of education and work experience.
- 2+ years of managerial/leadership experience, ideally in TAM, Sales Engineering, or technical solutions teams (or similar technical functions); prior individual contributor experience in these roles is a plus.
- Strong leadership and team management skills, with a proven ability to build and lead high-performing teams.
- Expertise in Cybersecurity / SaaS solutions; Identity & Access Management is a plus.
- Experience driving software adoption, maximising renewal rates, minimising churn and helping go-to-market grow the account base.
- Exceptional communication, presentation, and stakeholder management skills.
- Ability to navigate complex challenges and manage competing priorities.

Okta's Top 5 Core Leadership Competencies are part of the deeply ingrained pr