National Customer Service Manager

2 days ago


Melbourne, Victoria, Australia At Full time

National Customer Service Manager - West FootscrayAdd expected salary to your profile for insightsRole: National Customer Service ManagerLocation: West FootscraySalary range: Up to $210,000 including super + bonus opportunityWhat did you have for breakfast today?
Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate
As we find new ways to connect rural communities with food, animal feed, and industrial customers around the world, we're proud to be leading the way in sustainable agricultureAbout the role:As the National Customer Service Manager at GrainCorp, you will lead and inspire a dedicated team to deliver exceptional customer service across all touchpoints.
The primary goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes.
This role contributes to our journey by overseeing the customer service operations nationwide, ensuring that our customers receive timely, accurate, and professional support.Key skills we are looking for in our successful candidate are:Proven experience in a customer service management role, preferably within the agribusiness or related industryExperience using a CRM for customer serviceStrong leadership and team management skillsExcellent communication and interpersonal abilitiesAnalytical mindset with the ability to interpret data and make informed decisionsCustomer-focused with a passion for delivering outstanding serviceCollaborative approach to business decision-makingWhat we offer:Hybrid work and flexible leave options including birthday leaveWe're proud to be a Family Inclusive Workplace accredited employerSupporting balance, care and flexibility in every careerReady to apply?
It's simple — submit your application.
If your background aligns, our team will be in touch for a quick chat about your experience.
We're looking forward to getting to know you
Unlock job insightsSalary match Number of applicants Skills matchManufacturing, Transport & Logistics 1,001-5,000 employeesGrainCorp is a leading international agribusiness and food-ingredients processor, with a diverse range of operations that span four continents and supply customers in over 30 countries.
Our offering of grain storage, handling, marketing and malt & oilseeds processing operations help our valued customers meet the demands of a rapidly growing global population.At GrainCorp, our people are the heart of everything we do.
We're committed to enhancing our high performing team by developing a skilled workforce and encouraging diversity of both people and thinking.
It's great for you, and it's great for our customers.GrainCorp is a leading international agribusiness and food-ingredients processor, with a diverse range of operations that span four continents and supply customers in over 30 countries.
Our offering of grain storage, handling, marketing and malt & oilseeds processing operations help our valued customers meet the demands of a rapidly growing global population.At GrainCorp, our people are the heart of everything we do.
We're committed to enhancing our high performing team by developing a skilled workforce and encouraging diversity of both people and thinking.
It's great for you, and it's great for our customers.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
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