Team Leader Payroll Operations

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St John of God Health Care (SJGHC) is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers).
We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs.
The Team
The SJGHC Workforce Shared Services (WSS) team was established in January 2025 to deliver support services to employees (caregivers) across our hospitals, services, and group locations in Western Australia, Victoria, and New South Wales.
Workforce Shared Services (WSS) covers a broad range of functions, including recruitment, onboarding, global mobility, HR administration and support, position management, remuneration, benefits, payroll, payroll systems, and organisation-wide workforce risk management, governance, and compliance.
Guided by SJGHC's strategic direction -Every Moment Matters- our core focus is to enhance the caregiver (employee) experience while establishing consistent, strong foundations across all areas of the workforce.
This is a dynamic and significant time to be part of the Workforce team at SJGHC, as the payroll function undergoes a period of transformation and process improvements.
You will be part of a refreshed team that is shaping the future of payroll services, contributing to a more streamlined, efficient, and caregiver-focused experience across the organisation.
The Position
We are seeking two highly experienced and motivatedTeam Leaders, Payroll Operationsto coordinate the delivery of accurate and timely payroll services across SJGHC.
These permanent, ongoing roles are pivotal in ensuring compliance with enterprise agreements, legislation, and internal policies, while delivering a high-quality service aligned to internal Service Level Agreements (SLAs).
Reporting to the Manager, Payroll Operations, you will provide both technical and team leadership across all areas of payroll service delivery.
This includes stakeholder engagement, process improvement, and involvement in payroll-related investigations and projects.
Key responsibilities include:
Lead and support the payroll team (Senior Payroll Officer, Payroll Officer,) to ensure timely and accurate payroll processing.
Oversee payroll operations including master data maintenance, payroll production, statutory reporting, and payment processing in line with compliance requirements and SLAs.
Monitor and implement changes to awards, enterprise agreements, and relevant legislation, ensuring appropriate application and communication.
Work closely with Payroll Systems and HRIS teams to support seamless system operation and resolve technical issues.
Lead control and compliance activities including audits, control verifications, and reporting to ensure governance and mitigate risk.
Provide technical support to the team, including resolving escalated queries and complex payroll issues in collaboration with HR and Finance.
Coordinate training, onboarding, and capability development for payroll team members, maintaining relevant training documentation and plans.
Contribute to ongoing payroll process improvements and support integration projects including acquisitions or system upgrades.
Track and report on key metrics including SLAs, case resolution times, overpayments, and recovery efforts.
Build strong, collaborative relationships with stakeholders across the organisation to ensure efficient and caregiver-centred payroll services.
Support the development of the Workforce Customer Service team's payroll capability to enhance first-contact resolution.
The ideal candidate will have extensive payroll supervisory experience, with strong technical payroll knowledge, including legislative and compliance understanding, including experience managing payroll under multiple enterprise agreements and industrial awards.
You will demonstrate excellent leadership and mentoring abilities, with a proven track record of building high-performing teams.
Your ability to manage change, balance competing priorities, and perform under pressure will be essential to your success in this role.
Strong stakeholder engagement and clear, professional communication skills are critical, along with exceptional attention to detail and a commitment to always maintaining confidentiality.
Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
$124,000 to $137,000 per annum, plus 12% superannuation
Permanent Full-Time positions
Hybrid working arrangements
Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
Novated leasing
work related expenses
self-education and
additional superannuation
A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
Employee support through our dedicated free Employee Assistance Program (EAP)
Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements
If the above role is not quite right for you but you have an interest in working with our team, please also see our advertisements for 12 months fixed term Payroll Specialist and Payroll Officer roles.
For enquiries, please contact Rebecca Sherlock, Payroll Operations Manager on or Francine Colgan, General Manager Workforce Shared Services on
At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
Unlock job insights
Salary match Number of applicants Skills match
Healthcare & Medical More than 10,000 employees
St John of God Health Care (SJGHC) is a leading health care provider, with private hospitals, home nursing, pathology and social outreach services throughout Australia, New Zealand, and the wider Asia-Pacific region.
As a Catholic not-for-profit group SJGHC return all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing social outreach services to people in need to improve health and wellbeing.
With more than 120 years of experience in health care, we have an excellent reputation for providing quality health services to metropolitan and regional communities.
St John of God Health Care (SJGHC) is a leading health care provider, with private hospitals, home nursing, pathology and social outreach services throughout Australia, New Zealand, and the wider Asia-Pacific region.
As a Catholic not-for-profit group SJGHC return all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing social outreach services to people in need to improve health and wellbeing.
With more than 120 years of experience in health care, we have an excellent reputation for providing quality health services to metropolitan and regional communities.
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Perks and benefits Training and development Salary packaging Flexible work options Relocation assistance Discounts for hospital/health insurance services Lifestyle discounts
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