Field Service Technician

**About the role**:
Our Technical Service team seeks an experienced Field Service Technician to support and service repairs on customer hardware and software. The role will be based in Brisbane, with opportunities to travel throughout Queensland and support our customers.

As a Field Service Technician, you will be involved in new project installations, customer preventative maintenance programs and prioritised breakdown support. You will be required to accurately troubleshoot equipment issues and provide customer solutions, focusing on equipment maintenance and reliability. In this role, you will be the face of insignia, offering our customers service that is second to none. You will deliver an excellent customer experience and go the extra mile to deliver customer satisfaction.

You will be required to perform occasional work outside of business hours and have the ability to undertake some travel within the state.

For more information, please view the Position Description.

**About you**:
You are a technically competent individual with good mechanical aptitude, and you pride yourself on quality service and building excellent customer relationships.

You will also have the following:

- Ability to work Saturdays as needed
- Capacity to travel for work, including overnight stays
- Excellent Customer-first attitude
- Ability to work autonomously
- Excellent communication, presentation, and time management skills
- Be able to prioritise tasks to meet both the business and customer's needs
- Well-developed technical problem-solving and fault-finding skills
- Proven ability to work effectively under pressure
- Previous experience in a similar Technician role, with exposure or experience in a **Fast-Moving Consumer Goods** company
- Experience working with **printing, labeling, and coding equipment** (preferred)
- Current open motor vehicle license
- Electronics or Mechanical trade qualification (highly regarded)

**About insignia**:
insignia is a leading Australian-owned label manufacturer and industrial labelling and coding equipment distributor. We operate in a B2B environment partnering with top-tier Fast Moving Consumer Goods **(FCMG)** providers throughout Australia. An **award-winning company** with a result-driven focus, we have multiple production and warehousing facilities across the country, supported by national sales and technical service offices.

What makes working at insignia special? As a start, we are passionate about our vision - Helping Australia Compete - and we've been successfully doing so for over 50 years.

Our people tell us that at Winson, they get the best of both worlds; our established position and size mean you'll get a 'big business' structure, support, and progression without giving up the opportunities for ownership, direct impact, trusted relationships, and a truly great culture.

**Additional Employee Benefits**:

- Onsite parking included
- Monthly staff BBQ and morning teas and social club with various events throughout the year
- Learning & development opportunities
- Employee assistance program, including assistance in legal matters, financial challenges and dietary solutions
- Need to visit the Physio?? We have one onsite.
- Exceptional engagement survey results with employee tenure averaging 7.5 years of service

If you are excited by our culture and motivated to contribute to Winson Group's success, we want to hear from you

**Salary**: From $80,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Work Authorisation:

- Australia (preferred)

Work Location: In person