Claims Officer

An opportunity has arisen for a Claims Officer - Contract works Material Damage Claims within our Corporate and Specialty Claims Division. This role will see you managing a portfolio of Contract works claims with a view to achieving the most cost effective and timely outcomes and in accordance with the relevant legislation.

**What you'll do**

To achieve this, your key accountabilities will include:

- Manage a portfolio of Construction works Insurance claims of appropriate complexity, as determined by the Team leader.
- Analyse new claims and determine if the items noted are claimable under the terms of the policy.
- Manage claims from initial assessment to settlement or declinature while assuring best practice process and procedures are maintained.
- Ensure claims are managed within the guidelines and timeframes set out in the relevant legislation.
- Manage the expectations of claimants.
- Liaise with external providers to ensure compliance with timeframes and service level agreements
- Contribute to the development of the Specialty Claims team's aim of providing superior claims service.
- Meet targets for closures, customer service etc as set by management.
- Effective knowledge and use of computer systems

**What you'll bring**
- At least 2 years of Construction Claims experience.
- Strong attention to detail.
- Strong communication skills and the ability to build strong working relationships with internal and external stakeholders. You will be committed to improving the customer's experience and delivering high quality solutions within the required timeframes.
- You will have the ability to work well under pressure and prioritise workloads to meet targets.
- You will be a team player with the ability to work autonomously.
- You will be a natural problem solver and be committed to outcomes and results.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Wellness** - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you'll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 14 May 2025 AUS Eastern Standard Time
**Applications close**: 28 May 2025 AUS Eastern Standard Time