Claims Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.

Role: Claims Officer - Heavy Motor Claims

Location: Sydney

Type: Permanent, Full time position

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We're an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We've been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

About the opportunity:
At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. Due to growth and internal movement, we are now creating a brand-new team of Heavy Haulage Motor Claims Officers based in a hybrid working model at our awesome Parramatta office.

We have multiple permanent, full-time roles on offer which will see you support our customers with end-to-end claims management for our large loss motor claims. You will ideally have claims or motor claims experience although if you have exceptional customer service experience and are keen to learn a new industry this could also be the opportunity for you

In this position, you will:

- Deliver high quality customer service and develop a good working relationship with all customers and service providers
- Process claims in line with set procedures and policies for a prompt and effective outcome
- Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
- Support with the implementation of new work practices and procedures, initiating and facilitating change and innovations where required
Enhance and develop your own technical expertise with support and participate in professional development and training where required

Your story so far:
To be successful in this role, you will have:

- An understanding of general insurance plus extensive experience in customer service, administration and/or business support
- Ideally previous experience within the insurance industry and/or claims management
- Previous experience within heavy haulage/motor claims is advantageous although not mandatory
- Exceptional customer service and stakeholder management skills with a desire to help people
- Strong communication and negotiation skills with the ability to build rapport quickly
- An engaging and courteous phone manner with the ability to type and talk concurrently
- Strong administration and computer skills with great attention to detail

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'At My Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
- We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us.

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.