Assistant Outlet Manager, Melbourne Airport

2 weeks ago

Melbourne, Victoria, Australia Delaware North Full time

**The opportunity**:
Delaware North Australia is hiring a full time **Assistant Outlet Manager** for our Rustica venue at **Melbourne Airport** We're looking for someone who's passionate about delivering outstanding guest service, with a positive attitude and a drive to create unforgettable experiences.

In this role, you'll support the manager in overseeing daily operations, managing staff, boosting revenue, and exceeding guest expectations. This is your chance to lead a dynamic team, showcase your skills, and make a real impact. Your input will be key to our success, and you'll build a reputation as the best in the business

**What we offer**:

- Free staff car parking
- Discounted food and beverage purchases across our outlets
- Airport ASIC pass valid for 24 months
- Reward and Recognition program
- Training and development opportunities
- Being part of a global company opens doors to various possibilities across our network of Australian and international resorts, airports and stadiums

**What will you do?**:

- Assist in managing the daily operations of the venue and ensure all tasks are completed efficiently
- Focus on guest satisfaction through exceptional service delivery
- Achieve financial targets, manage budgets, control stock and oversee labour
- Ensure adherence to OH&S and food hygiene standards
- Support, develop and lead a diverse team with a strong emphasis on training to exceed guest expectations

**More about you**:

- Previous supervisor/manager experience in a fast-paced cafe environment
- Responsible Service of Alcohol Certificate
- Food Safety Certificate
- Passion for the hospitality industry with a guest-focused, energetic and self-motivated approach
- Strong people leadership skills
- Experience in recruiting, mentoring, training and developing teams
- Strong communication skills
- Ability to work a 7-day rotating roster

**Who we are**:
Melbourne Airport serves as a primary transportation hub in Australia, facilitating travel for millions of passengers each year. The airport features a range of amenities, including lounges, dining options, shopping outlets, and traveler services. You will be part of an industry-leading team that shapes the travel experience for countless guests.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us

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