Duty Manager

4 days ago

Wollongong, New South Wales, Australia The Fraternity Club Full time

We are seeking a motivated and experienced professional with a passion for hospitality to join our team as a Duty Manager. The role of the Duty Manager involves overseeing and managing the day-to-day operations of the Club, including the management of staff, ensuring excellent customer service for our patrons, and maintaining a pristine venue. This is a hands-on position that will require you to lead by example and thrive in a fast-paced environment.

This is a full-time position on a rotating roster. The successful applicant will have full availability including nights, weekends and public holidays.

**Duties and Responsibilities**
- Lead and manage your team to ensure exceptional service
- Report all daily operational issues and information
- Liaise with Management on operational issues
- Motivate and demonstrate leadership skills to enhance staff enthusiasm
- Opening and closing of the Club - including TAB, Keno, Gaming and cash reconciliation
- Conflict resolution - with staff and customers

**Skills and Experience**

Skills required but not limited to include:

- Proven leadership experience and the ability to motivate and build a team
- Minimum of 2 years' management experience, preferably in hospitality
- Excellent customer service skills
- Strong attention to detail and time management skills
- Knowledge of WHS requirements and safe work practices
- Ability to solve problems and think on your feet
- High level of integrity and respectful of confidentiality
- Current RSA, RCG & Advanced RCG
- Current First Aid certificate (preferred but not essential)

**Benefits**
- Competitive salary & benefits
- Five weeks of annual leave each year
- Free meal each shift
- Endless training and professional development opportunities
- Employee Assistance Program available

**Benefits**:

- Free food
- Professional development assistance

**Experience**:

- Management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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