Claims Officer

Together we drive positive business outcomes
- Challenge yourself to make an impact to this exciting new role and take an opportunity to grow and diversify your career
- Permanent Full-Time position based at our Mascot Campus

The Qantas Group sits at the heart of the fast moving, challenging and exciting aviation and travel sector. Today, 35,000 people work in Australia and overseas across our airline, freight, catering, ground service and loyalty arms, driving our success and maintaining our position as a world class organisation. As we engage our next generation, we continue to look for the passion and commitment that have always set the Qantas Group apart. In this uniquely dynamic environment, you're encouraged to embrace a challenge and build your experience every day.

Working within Qantas Group Safety Services ('QGSS'), the Claims Officer is part of a centralised national support service that is responsible for low level claims management and administrative compliance support for both the business managers and the workers compensation team. In addition, you will be making initial contacts for new claims, payment of medical accounts & weekly benefits, preparation of files in accordance with sensitive privacy provisions, managing correspondence and other functions as detailed relevant to ensure compliant claims management.

Key Responsibilities:

- Completing key compliance activities such as initial contacts, liability assessment, calculation of PIAWE, assessing liability for treatment and development of injury management plans.
- Utilise your knowledge and skills in monitoring workers return to work requirements and conducting work capacity assessments and decisions
- Timely and accurate processing of workers compensation claims in accordance with departmental procedures, legislative requirements and timeframes.
- Access and maintain claim cost estimates to ensure accurate financial performance and actuarial reporting.
- Develop, implement and monitor individualised claims management strategies to reduce the financial and human impact of these claims.
- Collaborate and communicate with line management and other key internal & external customers and stakeholders to ensure quality claims management outcomes.
- Authorisation and reconciliation of worker's compensation benefits in accordance with company policy and state and territory Workers' compensation legislation.

To be successful you will possess:

- Higher School certificate or equivalent
- Claims Management experience essential
- Workers Compensation Self-Insurance experience preferable
- Working knowledge of NSW legislative workers compensation framework & timeframes
- Ability to manage complex workers compensation issues/procedures
- Strong skills in management of barriers and strategies associated with injury and claims management.
- Well-developed computer skills including knowledge of Microsoft Office products
- Working knowledge of Self Insurance Management System preferable
- Strong and effective interpersonal skills with the ability to build constructive and effective working relationships
- Evidence of high-level attention to accuracy and detail
- Must maintain confidentiality of information
- Why Qantas?_
- You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition p