Spa Receptionist

Overview
At Merse Wellness Spa we are redefining wellness and recovery.
Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other.
Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges and hot spas, contrast therapy, compression therapy, massages, and more.
Whether you're hoping to speed up your muscle recovery, enhance your overall well-being, increase your mental clarity, or simply find a bit of a "me time", Merse Wellness Spa has everything you've been waiting for.
Role
The Role: You will be the first face our members see when they enter our brand-new Merse Wellness Spa in Osborne Park.
You help potential or existing members find what they need with heartfelt, professional service, ensuring every person who walks through our doors has a positive experience with every interaction.
This is a casual position; however, permanent full-time positions are available too.
This diverse role will have you switching from greeting members personally and answering the phones to checking the spa pool and sauna areas to ensure a high standard of service and cleanliness at all times.
Key Responsibilities
Greet everyone and serve customers at the front desk.
Book customers in for services, and give spa tours.
Answer calls, handle queries, listen to complaints, and direct the member to the relevant manager if necessary.
Utilise the computer and our various software systems to look up member details, create access key tags, process purchases and assist members with their bookings.
Maintain consistent sales by answering calls and attending to walk-ins, upsell memberships to existing members.
Linen inventory, replace towels throughout the spa, surface cleaning where required and stocktakes.
Ensure all sauna rooms are turned on, cleaned and prepared for the next group of customers.
Ensure all facilities and services are safe and clean at all times.
Assist the Spa Manager where directed.
Ensure dress standards are maintained.
Perform opening and closing duties in a timely manner.
Follow directions, prioritise and complete tasks in a timely manner.
Perform other related duties.
What you'll need to succeed
Experience in a similar role - Supervising a Spa / Wellness Centre / Health Club.
Ability in a similar role - Supervising a Spa / Wellness Centre / Health Club.
Friendly, outgoing personality and a high standard of personal presentation.
The ability to solve problems and overcome obstacles.
Outstanding communication abilities — able to listen, understand, empathise and influence others.
Customer-focused with a desire to achieve exceptional customer outcomes.
Ability to be a role model and live by health values and behaviours while being passionate about the gym brand you work for.
A "can do" attitude with a thirst for learning and ambition for growth.
Be reliable, proactive, punctual, and professional.
Have a strong work ethic.
Be highly motivated and an adaptable team player with the ability to multitask and show initiative.
Computer literacy and ability to learn new systems.
Communicate and uphold policies and procedures of the business to customers and staff.
Current First Aid and CPR Certificates (if not held, willing to acquire).
Have Australian working rights.
What we'll offer you in return
A Thriving Culture:
Be part of the fitness industry's most exciting and rapidly expanding brand.
Career Growth:
Opportunities for training, development, and advancement through our Future Leaders program.
Free gym membership to all Fitness Cartel locations.
Access to Merse Wellness Spas at discounted rates.
Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
We are open from Monday – Friday 5:30 am to 9:00 pm and Saturday – Sunday 7:00 am to 7:00 pm, so it is essential to be willing to work shiftwork and be available for rostering over the 7 days a week.
How to Apply
Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Merse Wellness Spa and what you can bring to our team.
Applications will be reviewed as received, so don't wait—apply today
Note:
Only candidates meeting our selection criteria will be contacted.
No agencies please
About us
Merse is not just a spa; it's a vision — a vision to transform wellness into an inclusive and welcoming space for everyone.
Inspired by Mediterranean design, our spa boasts high-end fixtures, tranquil aesthetics, and a calming ambience that transports you to a world of luxury and serenity.
Our spa is designed to be inclusive, embracing individuals from all walks of life.
No matter your age, background, or wellness goals, Merse is here to offer a sanctuary where you can escape, relax, and recharge.
At Merse, we offer a range of services from traditional and infrared saunas, luxury hot spas, cold plunge pools to cutting-edge body contouring, body spray tanning and innovative contrast therapy.
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