Customer Service Manager

2 weeks ago

Brisbane, Queensland, Australia O'Brien Glass Industries Limited Full time

Our Virginia AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Manager to deliver first class service to our new and existing customers.

Our Customer Service Team is the first point of contact to our Customers. This role requires excellent listening, communication and understanding skills.

**What you'll be doing**:

- Lead the customer service team and support day to day running of the branch
- Provide first class service to all customers using your amazing people and communication skills
- Keep customers appraised of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising branch computer system.

**What we are looking for**:

- A true passion for delivering customer service excellence
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self organisation and time management skills

**The Perks**:

- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided

**Sounds like a Crackin' Opportunity? Click and Apply**

As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.

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