Manager Customer Analytics And Performance

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That's what we call progress. To achieve it, we're bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the role

The Customer Strategy & Insights team deliver strategic advice, guidance, and insight to the Customer Markets business. The Senior Manager, Customer Analytics and Performance role is part of a team that comprises several functions including customer strategy, research & insights, customer analytics & performance and data science.

This senior leadership role enables the creation of customer and shareholder value through the interrogation and interpretation of relevant data sets, leading to insights that enable high-quality strategic and tactical business decisions. The Senior Manager will play a key role in communicating recommendations to the Customer Markets Leadership team and influencing decision making associated with these recommendations. The role encompasses customer and product segmentation, analysis of customer behaviour, marketing performance reporting, and general performance optimisation.

What you'll be doing:

- Lead the Customer Analytics & Performance team, creating a culture of high performance and driving capability uplift
- Design, develop and maintain propensity and segmentation models to support business strategies
- Lead the identification and development of value growth opportunities
- Convert complex analytical results into concise recommendations with clear commercial rationale and influence key decision makers to turn these opportunities into action
- Present solutions and clearly articulate technical aspects to stakeholders to ensure business acceptance of modelling assumptions, methodologies and commercial recommendations
- Ensure issues are proactively identified and the team is supported to deliver scientific solutions
- Create a robust marketing performance data landscape for analysis, reporting and to support investment decision making.
- Work closely with Data Science professionals to develop advanced analytics opportunities such as customer lifetime value, churn propensity, customer decision models, cross sell, etc.

What you'll bring to the role:

- Experience at a senior level in the energy market, in wholesale, retail electricity and/or gas markets
- People leadership including the ability to engage and develop teams
- Excellent presentation, communication and influencing skills including experience in presenting to senior management
- Proven track record of navigating complex, unstructured problems to deliver material improvements in commercial outcomes
- Strong commercial acumen and planning skills
- Motivation to create customer-centric experiences, with the ability to simplify and analyse large data sets to extract customer insights
- Demonstrated experience in process optimisation and program management
- Graduate or post-graduate qualification in a discipline with a strong quantitative methods component

COVID-19 Vaccination Policy

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Marketing