Showroom Leader

As a Showroom Leader, you will lead a collaborative, high-performing team, enhance efficiency through the intelligent use of our systems, and plan proactively for growth across multi domain.
Your confident yet empathic and balanced leadership ensures smooth operations, strong team engagement, and a consistently excellent showroom experience.
You will drive performance by exceeding Minimum Operating Standards (MOS) and delivering Service Beyond Expectations (SBE).
Why MXstore?
We are a team of fun and fast-paced people who love pushing boundaries and building value in the industries we play in.
We are driven by a passion for retail and for people, especially the customers and team members who keep us going.
Our approach to business (and life) is underpinned by a tried and tested set of core values that permeate everything we do:Be a Good HumanFoot Forward FirstCommunicate with Equality and EmpathyThe Perks
Personal and professional development opportunities, including leadership courses or other areas you are keen to develop in
Base salary above typical retail jobs on the Gold CoastFlexible working arrangements (Hybrid schedule of 4 days per week in the office)Learn to ride team days, as well as social riding campouts and eventsSports Incentive Program: We pay for you to enter sporting events of your choice
Why our Showroom?
The MXstore Showroom isn't your typical retail store — it's an immersive dirt bike experience.We focus on educating, demonstrating and immersing our customers in all things dirt bikes.We are committed to ensuring that our customers experience Service Beyond Expectation.
Through this, we focus on relationships, not transactions, and build trust by spending time with our customers.Our unique integration with our onsite Gold Coast warehouse gives customers access to Australia's largest range of dirt bike gear, parts and accessories, whilst also receiving expert advice, and real-time inventory, providing customers the opportunity to buy products instantly in store, without the warehouse shopping experience.Main roles and responsibilities:Oversee daily showroom operations and team performanceManage staff rostering, forecasting, and resource planningEnsure high levels of customer satisfaction (NPS)Lead recruitment, training, and team member retentionControl stock and minimise shrinkageUse systems and data to improve efficiencies and make data-driven decisionsTrack KPIs for opportunities for continuous improvement (Kiazen)Lead sales strategies that align with business values and drive SBEKey Attributes & Skills:Strong leadership and communicationExperience with POS/EFTPOS/NETO systemsProven ability to manage high-volume retailGoal-driven, organised, adaptable and an eye for detailSelf-motivated and resourceful, with the proven ability to successfully meet tight deadlines and time pressuresSkilled in customer service and visual merchandisingThe ability to analyse, investigate and interpret financial data and informationProficient in MS Office (Excel, Word, Outlook, PowerPoint)Minimum 2 years of retail management experienceHow to apply:To apply, click APPLY below to complete our application form or apply directly through our website here: mxstore.bamboohr.com/careersIn your cover letter, make sure you include answers to the three questions below:1.
Who are you?
(Tell us about yourself, your strengths, weaknesses, loves, pet peeves, personality type... anything that helps us understand YOU).2.
What value will you add as our Showroom Team Leader?
What is it about this role that you love and are good at?
3.
What is your Leadership style?
We're looking forward to hearing from you
Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
Do you have visual merchandising experience?
How many years of people management experience do you have?
Do you have customer service experience?
What's your expected annual base salary?
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