Showroom Team Lead

7 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $95,000 - $125,000
Job Description

The Showroom Manager will be responsible for leading a small team and delivering exceptional customer service. The ideal candidate will have strong leadership capabilities, excellent communication skills, and the ability to work under pressure in a fast-paced retail environment.

The successful candidate will be a mature, self-motivated individual with a strong customer focus. They will need to have a collaborative approach to working with their team and be willing to adapt to changing conditions.

As a Showroom Leader, the key responsibilities include:

  • Staffing & Forecasting: Maintain adequate staffing levels, manage rostering, and forecast labour in line with cost strategies and other resource needs.
  • Team Support & Leadership: Assist team members in achieving goals, provide performance guidance and support, and foster a positive work environment.
  • Customer Satisfaction: Ensure customer needs are met, promoting high levels of satisfaction.
  • Strategic Planning & Adaptability: Develop and implement strategies to ensure the Showroom adapts to changing conditions and meets future demands.
  • People Leadership: Manage people, training, and performance; create a growth-focused work environment.
  • Stock Control: Responsible for stocktaking and shrinkage control for the Showroom.
  • Performance Tracking & Reporting: Set clear expectations, track key metrics, and ensure data accuracy for informed decision-making.
Required Skills and Qualifications

The following attributes, skills, and experience will be highly advantageous:

  • Experience using POS systems, EFTPOS, and NETO.
  • Strong leadership skills including coaching, development, and performance feedback skills and the ability to create buy-in and motivate a team.
  • Excellent people skills to finesse customer situations and internal employees to build lasting relationships.
  • Strong problem-solving skills to assess customer needs and offer appropriate solutions.
  • Ability to work under pressure, in a fast-pace, retail environment and handle multiple customer enquiries.
  • Experience setting goals and KPIs and driving results.
  • Highly organised attitude and style with the ability to forecast and forward plan.
  • Highly developed customer service skills, being committed to providing exceptional customer service beyond expectations.
  • Strong computer skills are essential. Expertise on Outlook and the MS-Office product suite is a necessity, including Word, Excel, and PowerPoint.
  • Minimum 2 years Retail Management Experience essential, specifically experience in a high volume retail environment and leading teams. Motorbike knowledge is desirable but not necessary.
Benefits

The Showroom is open 7 days per week, so you'll need to have some flexibility around working on weekends.

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