Insurance Specialist

2 weeks ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for an Insurance Specialist - Trustee Review to join the Insurance Services team based in either Brisbane or Melbourne.

In this newly created role, you will be responsible for independently reviewing declined claims and underwriting decisions and other decisions considered adverse to members on behalf of the Trustee. You will be responsible for ensuring compliance with statutory requirements and that the service provided to members is in-line with Australian Retirement Trust's internal requirements and cultural expectations.

We have four positions available, one as a **permanent** opportunity, two as a **12 month max-term/ secondment** opportunity and one as a **6 month max-term/ secondment** opportunity.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Demonstrated experience in claims management/assessment and review based on the associated legislation that operates within the superannuation environment.
- Genuine passion for customer service and the ability to inspire and lead others to outstanding customer experiences.
- Demonstrated experience in gathering, analysing and interpreting information and drawing sound conclusions.
- Highly developed analytical and problem solving skills and dispute resolution technique.
- Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients' interests with integrity.
- Exceptional written and verbal communication skills - competent at producing Trustee Board recommendations and reports.
- High level of technical competence in Insurance in Superannuation.
- Understanding of how to identify, assess and escalate risks according to the Risk Management framework.
- Knowledge of the objectives of risk management and compliance demonstrated by prompt identification and escalation of issues relating to job function.

**How you'll benefit**

As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps**
- Health insurance

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