Retail Customer Service Officer

5 days ago

Tumut, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- 12 weeks on the job paid training from Monday to Friday, 25 hours per week, various shifts
- Casual on call as required after the training, no rostered hours - various shifts Monday to Friday between the hours of 8:45am - 5:06pm
- Adult Pay Rate $33.66 increases to $35.98 after 3 months training + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You're friendly, enthusiastic and reliable and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We're delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Tumut, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Professional

    5 days ago

    Tumut, Australia beBeeCustomerService Full time $34,980 - $57,126

    Job OpportunityWe are seeking a skilled individual to join our retail team as a customer service officer. This role involves providing exceptional customer experiences, handling sales and service transactions, and promoting our products and services.About the RoleProvide top-notch customer service and support to customers.Manage high-value transactions...

  • Customer Service Assistant

    4 days ago

    Tumut, Australia Sindhiz Group Pty Ltd Full time

    Job Title - Customer Service Assistant Company - Sindhiz Management Pty Ltd Location -TSG Tumut **Job Description**: - **We are looking for our next Retail superstar.**_ Our Stores TSG Tumut are looking for motivated Customer Service Assistants to join their team. At Sindhiz Management Pty Ltd, our Stores are growing and we need YOU!! We operate TSG &...

  • Customer Service Assistant

    3 days ago

    Tumut, Australia Sindhiz Group Pty Ltd Full time

    Job Title - Customer Service AssistantCompany - Sindhiz Management Pty LtdLocation -TSG Tumut**Job Description**:- **We are looking for our next Retail superstar.**_Our Stores TSG Tumut are looking for motivated Customer Service Assistants to join their team. At Sindhiz Management Pty Ltd, our Stores are growing and we need YOUWe operate TSG & Cignall Retail...

  • Retail Customer Experience Specialist

    3 days ago

    Tumut, Australia beBeeCustomer Full time $42,082 - $61,217

    Customer Service AssistantAre you passionate about delivering exceptional customer experiences and working in a fast-paced retail environment? We are seeking a highly motivated and skilled Customer Service Assistant to join our team.Greet customers in a friendly yet professional mannerProvide exceptional customer service and uphold our strong...

  • Customer Service Officer

    1 week ago

    Tumut, Snowy & Monaro, Australia Snowy Hydro Full time $45,000 - $60,000 per year

    About Snowy:Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and...

  • Customer Service Manager

    5 days ago

    Tumut, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.***:**About the role**:Reporting to the Store...

  • Customer Service Manager

    5 days ago

    Tumut, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.**About the role**Reporting to the Store Manager,...

  • Customer Service Manager

    5 days ago

    Tumut, Australia Coles Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About the roleReporting to the Store...

  • Customer Sales

    1 day ago

    Tumut, Australia Repco Full time

    _Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment._ **Customer Sales & Service** Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia and New Zealand. Our brand stands for quality, expertise and knowledge,...