
Customer Service Professional
5 days ago
We are seeking a skilled individual to join our retail team as a customer service officer. This role involves providing exceptional customer experiences, handling sales and service transactions, and promoting our products and services.
About the Role
- Provide top-notch customer service and support to customers.
- Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS.
- Conduct and process identity services transactions, including Australian Passport Interviews.
- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities.
- Assist customers with mail lodgements and associated costs.
- Build rewarding relationships with customers by understanding their needs.
Requirements
- Previous experience in customer service and/or cash handling.
- Fitness to lift up to 16kgs of mail regularly and stand for shifts.
Benefits
- Ongoing training and development opportunities.
- A supportive and inclusive work environment.
- A competitive rate of pay and superannuation benefits.
What We Offer
We invest in our employees' growth and wellbeing, recognising and rewarding their contributions to our success. Our values of trust, inclusivity, empowerment, and safety guide our actions and decisions.
Delivering Together
We acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees. We strive to create a culture where everyone feels valued and supported.
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