Servicenow Administrator

1 week ago

Brisbane, Queensland, Australia Hudson Australia Full time

**The Organisation**:
Water distribution utility owned by five shareholding councils (Brisbane City Council, Ipswich City Council, Lockyer Valley Regional Council, Scenic Rim Regional Council and Somerset Regional Council). An asset base of $6 billion and services a population of 1.5 million residents and over 31,000 commercial customers, across a geographical area that stretches from the Queensland/NSW border, west to Gatton, north to Kilcoy and east to Moreton.

**Overview**:

- Permanent Role or 6 Month Contract
- Hybrid Model
- Market Rates
- ServiceNow Go-Live Project

**Reason for Role**:

- Moving away from their10-year relationship with Fujitsu to bring their Service Delivery model in house and to consolidate the split model between the services
- First instance of ServiceNow and are currently using iService through Fujitsu
- They will have a team that can handle walk ups, manage the service desk, and ticket work, plus go out to their "regional" sites to support their mobile and remote workers
- This will increase their customer (staff) satisfaction and speed up resolutions

**Core Competencies**:

- Proven experience with ServiceNow Administration
- Group and user management, guidance for enquiries and building basic reports or data important/transformations
- Instance patching, upgrades, hardening and health monitoring
- Clones and non-production instances
- Logging and tracking HI cases and engaging with SN engineers
- Working with Implementation partners
- Catalogue design, creation of items and guides
- Able to build complex workflows, server, and client-side scripting
- Dashboard creation
- Worked across ServiceNow modules like ITSM, GRC, Flow Designer, Knowledge Management etc

**Desirable**:

- Managed go-live of a new instance and/or experience in enterprise creation for groups such as Finance, HR etc
- ServiceNow Admin Certification and/or other studies underway (eg self-learning) would be highly regarded
- Experience as a Level 1-2 Service Delivery Analyst for when SN work slows down or between enterprise launches
- Driver's license

**What's great**:

- First 6-12 months working hand in glove with the project team delivering ServiceNow then move into a joint role.
- Hybrid model. 2 days in office on the tech bar (handles walk ups), 2 days at home working the service desk, 1 day out to their "elbow" sites
- Upskilling across all aspects of the service delivery model
- Brand new team and opportunity to set the team culture moving forward
- Clear career progression
- Face-to-face and onsite interaction taking you further than just SN Admin

**Benefits**:
The organisation classifies itself as a community not a just a company - a highly relationship-built organisation

New office go-live end of February - Fortitude Valley

Generous leave provisions including:

- An additional five days of personal / carer's leave per annum
- Paid parental leave and superannuation on paid parental leave
- Ability to purchase additional leave Study assistance
- Career breaks

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