Service Manager

**About Us**:
We're leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

**Our Service**:
Stride Hub offers short to medium term mental health support for people between the ages of 18-64 experiencing severe and complex mental health challenges.

Working with them, their families and carers, Stride provide person-centred, recovery-oriented support and a holistic approach to mental health and wellbeing, including support for physical and social needs.

Stride Hub includes a multi-disciplinary team to support consumers, their families and carers on their health and wellbeing journey.

**On Offer**:

- Based in Caboolture, QLD
- Full-time, permanent opportunity available
- Excellent Base Salary plus Super
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
- Paid parental leave support
- Supportive team environment
- Excellent training and career development

**Role Overview**:
The Service Manager has a pivotal role in the overall leadership and management of Stride Hub Caboolture ensuring all those accessing Stride Hub are provided a high level of care and support.

Responsibilities include
- Leading, developing and supporting a multi-disciplinary team including rostering of staff, recruitment and onboarding of new staff, providing day-to-day supervision, support and guidance and structured performance planning and career development.
- Monitoring internal systems to manage the day-to-day operations of the service.
- Developing and maintaining stakeholder relationships vital to the success of the service.
- Fostering a culture of hope, optimism, empathy and recovery for consumers and their families and carers.
- Participating in both operational and strategic planning and implementing strategies for the service.
- Ensuring the Stride Hub Caboolture team follows internal processes and comply with Stride's policies and procedures while operating within a framework of continuous quality improvement and risk management.
- Ensuring that the service is compliant with all external regulators and contracts including funding agreements.

**Requirements**:

- General AHPRA registration as a Psychologist, Clinical Psychologist, Accredited Mental Health Occupational Therapist, Credentialed Mental Health Nurse OR AASW Accredited Mental Health Social Worker (may consider applicants working towards mental health accreditation).
- Minimum of 2 years experience managing a mental health service.
- Demonstrated experience working within a recovery-based model.
- Demonstrated expertise in the management of a multi-disciplinary service delivery team, with the ability to lead the coordination of care for people with complex needs including consultation and engagement with a wide range of professionals/stakeholders.
- Highly-developed communication, interpersonal and negotiation skills including the ability to work and communicate effectively with clients, their families, community agencies and other professionals.
- Ability to meet deadlines in a high demand work environment and to exercise judgment and initiative.
- Excellent organisational and time management skills.
- Must be eligible to apply/currently hold a Blue Card.
- Current Drivers License

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Applications will be viewed and actioned upon receipt, with a final closing date of **19 March 2025.**

Video