El1 - Assistant Director, Consumer Safeguards Branch

**Contact Officer**:
**Closing Date**:
**11.59pm AEDT, Sunday 8 December 2024**

**Our Department Values**:
Our values set the direction for what it means to work in our department. They inform the standard and expectations of behaviours, skills and capabilities and the attributes we currently have, will continually work to achieve and develop, and that we use to acknowledge and attract, retain and recruit into our department.

**The opportunity we have available**:
The position in the Consumer Safeguards Branch will contribute to the development and delivery of strategic advice to the Minister and the Department's Executive Leadership Team on policy, program and contractual arrangements to ensure access to public interest communication services and effective consumer safeguards.

We are a flexible branch and regularly provide assistance across sections, you may also have the opportunity to work on broader issues including the Review into the Optus outage of 8 November 2023, consumers experiencing vulnerability (including those affected by Domestic, Family and Sexual Violence), the Telecommunications Consumer Protections (TCP) Code, the Telecommunications Industry Ombudsman (TIO), Australian Communications Consumer Action Network (ACCAN), telecommunications scams, unsolicited communications, captioning, audio description and Triple Zero.

This recruitment process may also be used to establish a merit list at the Executive Level 1 classification for future opportunities in the Communications Services and Consumer Division.

**What will you do?**:
In this role you will be required to perform duties in a dynamic and changing environment focused on delivering robust telecommunications consumer safeguards to the Australian community. You will be required to perform duties in accordance with the APS Values and Code of Conduct, including:

- Provide expert advice on telecommunications-related policy, solve complex problems and manage issues for internal and external stakeholders.
- Effectively manage contractual relationships to ensure delivery of required services. This includes the analysis of the operational performance of contracts managed by the Branch.
- Assist with the administration of grants programs.
- Represent the Department in interaction with external stakeholders and members of the public.
- Demonstrate analytical skills including the ability to problem solve, assess organisational impacts, risks and benefits.
- Produce written communication that is clear, concise and is readily understood by the intended audience. This will include drafting policy documents including reports and briefings (e.g. Estimates, Question Time and meeting briefs, as well as ministerial submissions and correspondence).
- Ability to take responsibility for own work in support of the achievement of team outcomes and delivery.
- Build team capability through coaching, providing performance feedback and may be required to directly supervise staff.

**Who are we looking for?**:

- Demonstrated analytical skills including the ability to problem solve, assess organisational impacts, risks and benefits.
- The ability to produce written communication that is clear, concise and is readily understood by the intended audience.
- The ability to build and maintain relationships and partnerships with a broad range of stakeholders and influence them to achieve agreed outcomes.
- Be able to take responsibility for the achievement of team outcomes, monitor team progress and follow through to delivery on the work of the Branch.

**RecruitAbility minimum requirements**:
Minimum requirements for this role include:

- experience in contract and project management
- experience in policy development and implementation
- analytical skills including the problem solving and risks and benefits analysis
- the ability to produce clear, concise and easily understood written communication
- stakeholder management skills to build and maintain key relationships
- the ability to deliver outcomes with a high level of independence.

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process:

- Opt into the scheme
- Declare they have a disability, and
- Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

**What else can we offer?**:
We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:

- Access to our study Assistanc