Workplace Consultant

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- Located at 395 Bourke St, Melbourne
- Permanent Full-Time position

NAB are changing the way we serve our customers within our corporate offices.

We are looking for a high-performance Workplace Consultant role in delivering exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings; ensuring qualitative customer outcomes are realised. The Consultant must ensure they liaise professionally and appropriately with colleagues, customers, and all other stakeholders at every interaction.

**A career that gives you more**
Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper

**The role**:
NAB Group Property manage and protect the Bank's investment in over 400 retail branches, 30 business banking centres and 11 commercial buildings.

The Workplace Consultant is responsible for delivering end to end workplace services in one of NAB's commercial buildings. They are a senior workplace leader within their designated building and, with their Workplace Manager, are responsible for ensuring consistently high levels of customer service satisfaction for all workplace related activities within.

This is **not** a people leadership role but will support the Workplace Manager in coaching and developing Workplace Team Leaders, Guest Services Associates and Advisors. This role will help to guide and collaborate with a range of external vendor partners and stakeholders to provide exceptional workplace experiences and service to colleagues, customers, and the community.

The purpose of the Workplace Consultant role is to support the Workplace Manager at NAB's major buildings to coordinate the end-to-end delivery of workplace support services to ensure an exceptional workplace experience for all colleagues, customers, and visitors. This role will ensure that all services and activities are delivered with the highest level of detail and to the highest standards.

**Key responsibilities include**:
This role has overall accountability for the delivery of all listed services for their building:

- Workplace Management
- Meeting Room / Event Management
- Mail Management
- Cleaning Inspections and Audits
- People Leadership
- Relationship Management (across business units)

**What you will bring**:

- Sound Customer Service/ Customer Experience
- Demonstrated stakeholder management experience
- Hospitality industry background preferred
- Exposure to Facilities Management services preferred
- Financial Acumen
- Communicate Effectively
- Business Writing
- Risk & Compliance Management
- Systems & Data Management
- Certificate III in Hospitality highly regarded

**A diverse and inclusive workplace works better for everyone.**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.**

**_ **Please note unsolicited CVs from agencies will not be accepted**_