Housing Manager Homes Nsw Southern

Division: Homes NSW- Location: Wagga Wagga, NSW, AU, 2650- Req ID: 69636**Housing Manager**
**Homes NSW | Southern & Western District**
- **Location: Wagga Wagga NSW**:

- **Employment Type: Ongoing, Full Time Opportunity**:

- **Salary - $106,025pa to $117,363pa, plus superannuation and annual leave loading**:

- **Opportunities for learning, development and career progression**

**Your role**

Housing Services is portfolio area under the Homes NSW umbrella. Homes NSW is a newly established division within the Department of Communities and Justice (DCJ) with the vision to deliver quality homes and services that change lives and end homelessness.

Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof.

The Housing Manager supports the team with overseeing the delivery of housing operations

specific to their stream including:
The Housing Manager manages the day-to-day work of housing client service teams, providing direction, support, guidance, advice, and feedback to team members.

The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes including customer centred service delivery, strong partnerships for impact and a thriving and empowered workplace.

**What you'll do**

Housing managers collaborate closely with Team Leaders to support the overall functionality and cohesion of the team in:

- responding to crisis
- effectively responding to the needs of customers
- ensuring that service delivery is efficient &
- that targeted goals and KPI's are achieved.

You will demonstrate strong management skills within your daily interactions and have a clear understanding of how planning, leading, organising and monitoring contributes to being an effective manager.

Regular travel and field work is a requirement of this position.

**What we're looking for**

In this role, you will:

- Monitor service standards and uplift practice to promote adherence to the housing practice standards
- Ensure services are delivered in compliance with legislation and policy
- Undertake resource planning
- Foster team development and drive performance improvement
- Assist with complex service issues and policy interpretation
- Communicate and negotiate to efficiently foster and manage key stakeholder relationships internally and externally

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Provide an example of when you lead a team in service innovation. What did you do, what leaderships methods did you use?
- Provide an example when you had a challenging situation with client that had a broader impact on a team. What did you do to ensure the client was provided good service and how did you support your team.

**Applications close **11:59pm AEST September 30, 2024

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.