Engagement Officer/Senior Engagement Officer, Central Australian Region

The Opportunity:

Join the National Indigenous Australians Agency (NIAA) in the Northern Territory and help shape meaningful change. We're on the lookout for passionate and experienced Engagement Officers who are ready to make a real impact by delivering government initiatives that reflect and support the aspirations of Aboriginal and Torres Strait Islander peoples. This is your chance to be part of a challenging, rewarding, and purpose-driven work, engaging across all levels of government and working directly with communities to drive positive outcomes.

As an Engagement Officer, you'll play a key role in bringing NIAA's work program to life. You'll be part of a collaborative and high-performing team, supporting day-to-day operations, building strong relationships and driving continuous improvement. Your ability to juggle priorities, contribute to projects and connect meaningfully with stakeholders will be essential.

We're looking for someone who brings initiative, adaptability and cultural competence, along with a strong commitment to quality service delivery. If you're ready to use your skills to support real change and work in a space where your contributions truly matter, this is the role for you.

As an APS 5 Engagement Officer, you will:

• support the delivery of branch and team outcomes aligned with NIAA's strategic direction

• undertake procedural, administrative, and service-related tasks that contribute to business activities and project management

• build and maintain effective relationships with stakeholders, providers, and partners

•  respond to enquiries and complaints with professionalism and cultural sensitivity

• contribute to a culturally safe and inclusive workplace, supporting strategies for working with diverse communities.

As an APS 6 Senior Engagement Officer, you will:

• build and maintain effective relationships with stakeholders, providers, and partners

• deliver work aligned with NIAA's Key Performance Measures and quality indicators

• support coaching and mentoring within the team, contributing to a positive and high performing culture

• provide technical and operational support, including interpretation of procedures and guidelines

• conduct research and analysis on matters within area of expertise

• analyse and evaluate information to inform decision-making and provide operational advice

•  participate in forums and represent the team in collaborative engagements

•  support continuous improvement by identifying opportunities to enhance team performance and service delivery.

A current Australian driver's license is a requirement of this role.

Our Ideal Candidate:

To be successful in this role, you will be authentic, act with integrity and deliver with purpose to achieve high quality results for First Nations people in the region.

As the lead Commonwealth Agency for Indigenous Australians affairs, you will need to have an appreciation, awareness and understanding of matters relating to Aboriginal and Torres Strait Islander peoples and communities and be committed to strengthening your ongoing cultural competency.

Our ideal APS 5 Candidates will demonstrate the following skills and attributes:

• strong stakeholder engagement capabilities, with the ability to navigate sensitive and complex environments

• an ability to work within legislative, policy, and ethical frameworks

• strong analytical and problem-solving skills

• excellent communication skills, with the ability to tailor messages and build trust across diverse audiences

• a high level of cultural awareness and demonstrated experience working respectfully with Aboriginal and Torres Strait Islander peoples.

In addition, our ideal APS 6 candidates will demonstrate the following skills and attributes

• proven experience in leading small teams and delivering complex programs or initiatives

• strong stakeholder engagement capabilities, with the ability to navigate sensitive and complex environments

• a collaborative leadership style that fosters development, succession planning and high performance in a flexible and changing environment

• excellent communication skills, with the ability to tailor messages and build trust across diverse audiences

• a high level of cultural awareness and demonstrated experience working respectfully with Aboriginal and Torres Strait Islander peoples.