Client Advisor

ABOUT THE COMPANY

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are recruiting for a Full-Time Client Advisor to join Australia's most dynamic Swiss watch brand, TAG Heuer, in our Sydney Boutique.

A TAG HEUER CLIENT ADVISOR IS…

…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store

• Supports colleagues & other team members in the boutique

• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients' touchpoints)

• Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events

• Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided

• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business

• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

• Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)

• Leverages properly all tools (CEGID, Salesforce) and performs VM

• Coordinates Aftersales operations until the return of the watch

• Applies rigorouslyallguidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)

• Contributes to a positive, inclusive and supportive work environment

• Contributes to the store maintenance

• Ensures compliance with internal control policies

ABOUT YOU

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and agile. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma

You must possess the below:

• Sales & service oriented
• Mature, Adaptable and Flexible
• Good verbal and written communication skills
• Well versed with the luxury goods industry and customers
• Passion for retail, timepieces, jewellery
• High integrity and honest
• Willingness to represent the brand and act as the ''ambassador''
• Team player
• Efficient computer literacy skills

As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.