Hostess-Gilley's

2 days ago

Canberra, ACT, Australia RUFFIN Full time $30,000 - $60,000 per year

Job Details
Job Location:    PARK CITY, KS
Position Type:    Full-Time/Part-Time
Education Level:    Not Specified
Salary Range:    Undisclosed
Travel Percentage:    None
Job Category:    Restaurant - Food Service

Description

JOB SUMMARY: Hostess's primary responsibilities include greeting guests, providing accurate waiting times and escorting customers to the dining and bar areas

ESSENTIAL JOB FUNCTIONS:

Greets and seats customers in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating Accommodates special needs of customers and communicate needs to appropriate staff Assists dining room staff as needed Applies knowledge of full menu and restaurant information Adheres to all restaurant policies and procedures paying special attention to health and/or safety procedures Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back Observes all activity within assigned area offering assistance to all guests Observes activity and reports anything that is out of the ordinary Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships Ensures all guests are kept in play by providing friendly and helpful service at all interactions Utilizes open body language, politely speaks with and assists guests as needed Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests Maintains monetary and paperwork accuracy and efficiency within department/property standards Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation. Crosstrain in other F&B areas Other duties as assignedQualifications

QUALIFICATIONS:

Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.  One year of direct customer contact experience, preferred Previous money handling experience preferred Display professionalism; excellent verbal and written communication skills Professional appearance as outlined in the Gilley's Team Member Handbook Must be able to work both independently and as a member of a team Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodations Must be able to respond to visual and audible cues Must be able to read, write, speak and understand English Must be able to bend, reach, kneel and grip items Must be able to walk and stand for long periods of time (8-12 hours) Have a sense of urgency and keep up with fast paced business practices Operate in mentally and physically stressful situations Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley's at any time in its sole discretion.

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