Customer Experience Expert

2 weeks ago

Fyshwick NSW, Australia AMETEK O'Brien Full time $33,000 per year

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

--

Our Customer Service Team is the first point of contact to our AutoGlass customers. 

Our Fyshwick Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running 

  • Monday - Friday 8.00am - 4.00pm

  • May be required to work some Saturdays

  • $33.11ph + Super

About the Role: 

  • Face to Face customer service 

  • Greeting customers and visitors at reception with a positive, helpful attitude.

  • Ensuring our customers have the best experience within the Branch 

  • Answering customer inquiries via telephone, email, and in-person.

  • Provide support to the manager and the running of daily operations

  • Effectively keeping customers updated on delivery lead times

  • Undertake repair inspections on vehicles

  • Explore customer needs and educate on our full scope of services 

  • Issue invoices and raise job authorities as required

  • Scheduling repair bookings 

  • Source suitable resolutions to customer concerns and follow up customer queries

About You:

  • Professional communication and presentation skills

  • Excellent and clear verbal and written communication skills 

  • MUST have a current drivers licence 

  • Ability to resolve issues and create solutions for customers

  • Support the Service Centre manager with administrative tasks

  • Ability to work in fast paced workplace

  • Excellent time management and prioritisation skills

  • Intermediate to Advanced Microsoft Office skills

Benefits:

  • Supportive and collaborative team environment

  • Growth and development opportunities

  • Competitive salary

  • Reward and Recognition programs

Must have Full Australian Workrights

--

If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now

At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

  • Delivery Expert at Domino's Act

    1 week ago

    Fyshwick, Australia Domino's ACT Full time

    If you have a passion for pizza, and the ability to be quick on your feet, while staying safe on the street - why not become a key member of Domino’s Delivery Expert team? As a Domino’s Delivery Expert, you will be responsible for safely hustling piping hot pizzas from the store, straight to the customers door! It’s one of the most important jobs in...

  • Customer Experience Manager

    6 days ago

    Fyshwick, Australia Dan Murphy's Full time

    **Customer Experience Manager | Dan Murphy’s | Join an unbeatable team** Develop your vision with autonomy and accountability - **Lead and train a world class retailing team**: - **Attractive remuneration package with incentives**: - **Develop the overall vision and story of Dan Murphy’s** **About Dan Murphy’s** When Dan Murphy opened his first...

  • Casual Customer Service and Sales Assistant

    1 week ago

    Fyshwick, Australia Beacon Lighting Full time

    **If you are passionate about sales and building strong customer rapport, we want you!** - ** Casual customer service and sales role available at our Fyshwick store**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Generous team member discounts, a fun team culture**and** performance based profit share...

  • Customer Experience

    2 weeks ago

    Wagga Wagga NSW, Australia Australian Automotive Group Full time $40,000 - $60,000 per year

    At Hillis Motor Group, we know that how we treat people matters just as much as what we sell or service. We're looking for someone special to lead our customer experience and staff engagement – someone whose smile can be felt through the phone and who loves creating positive first and lasting impressions. This is a new role and a fantastic opportunity to...

  • Customer Service Team Member

    4 days ago

    Fyshwick, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Manager

    1 week ago

    Fyshwick, Australia Domayne Full time

    **Job no**: 567933 **Work type**: Part Time **Location**: Fyshwick **Categories**: Sales - **Part Time** Position - Guaranteed base earnings - Paths for career progression with a trusted national brand Discover a great place to work at Domayne one of Australia's premium contemporary retailers. We are the best in the business when it comes to contemporary...

  • Customer Service Manager

    2 weeks ago

    Fyshwick, Australia Employ Me Pty Ltd Full time

    **Employ Me Pty Ltd** **Fyshwick, ACT 2609** **Customer Service Manager** **Full Time** **Salary $70$ - $90k yearly** **About Employ Me**: At **Employ Me**, we specialize in sourcing qualified and eligible personnel to meet all staffing needs, serving as a comprehensive outsourced labour supplier across Canberra, Sydney, Wollongong, Newcastle, and the...

  • Customer Service Officer

    6 days ago

    Fyshwick, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Fyshwick (ACT), Australia | req11323 **What you will enjoy doing** - Further you will manage all administrative aspects of customer transactions, including but not limited to; filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions - You will be the main point of...

  • Customer Service Assistants

    1 week ago

    Fyshwick, Australia Bernardi Group Full time

    **POSITION OVERVIEW**At the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly...

  • Customer Service Officer

    4 days ago

    Fyshwick, Australia TenacityCX Full time

    FT or PT role based in Fyshwick, secure free parking - $32 per hour plus super - 37.5 hours per week - Office based role in a team of 5 people **Customer Service Officer** - **Based in Fyshwick, Canberra**: - **Temp to perm opportunity, FT role pref, PT a possibility**: - **$32 per hour plus super**: - **3 roles available - Immediate start**: - **This...