Omni Customer

Job Description:

Royal Canin is a global leader in pet health nutrition, guided by science and a deep passion for pets. We collaborate with nutritionists, breeders, and veterinarians worldwide to develop innovative, tailored nutrition solutions that address the unique needs of cats and dogs.

Cats and dogs are always at the center of everything we do. As part of Mars Incorporated, we are empowered to champion what matters most to us: creating a Better World For Pets. Our commitment drives us to continually advance pet health and wellbeing, ensuring every pet can thrive.

About the role: This role will be working for Mars Incorporated within our Royal Canin segment, where we advance pet health through tailored nutrition and scientific expertise. You'll be pivotal in reshaping how we turn insights into exceptional joint plans with key and emerging retailers that position Royal Canin as the category partner of choice

Role Title: Omni Customer & Category Manager
Location: Melbourne, Victoria
Hours: Full-time, Hybrid working
Reporting to: Pet Specialty Retail Customer Marketing Lead ANZ

• Drive category growth by leading insight-led, customer-centric strategies across key Pet Speciality Retail (PSR) accounts that align with both Royal Canin's vision and customer business goals.
• Champion customer collaboration, delivering best-in-class range, space, and distribution solutions that accelerate category performance and brand growth.
• Lead data-driven decision making, turning global, regional, and local insights into actionable plans that shape customer strategy and execution.
• Own strategic category partnerships, managing joint business projects with key retailers and acting as the central contact for internal and external stakeholders.
• Collaborate cross-functionally, partnering with Sales, Marketing, Supply, and Corporate Affairs to ensure alignment of customer needs and brand initiatives.
• Continuously optimize performance, leveraging analytics and KPIs to measure impact, refine plans, and maximize commercial outcomes.

• Commerce/Marketing Degree (preferred)
• Experience across Category and account management, ideally in and FMCG or CPG environment
• Experience in driving impactful Joint Business Planning with large scale retailers
• A natural problem solver, skilled in process improvement techniques and coordinate multiple projects simultaneously.
• Strong analytical skills, coupled with an ability to identify and action salient insights
• Ability to create collaborative relationships, both internally and externally

• Purpose: A segment truly passionate about the health of pets, people and the planet with opportunities to support our community partners, including the RSPCA and Seeing Eye Dogs Australia and Blind & Low Vision Guide Dogs in New Zealand.  
• People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.
• Development: Shape your career with personalised development and real opportunities to grow from day one.
• Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.
• Work with a science-led product, and highly passionate team.
• Complimentary Royal Canin pet food for your cat or dog. Dogs are also welcome in our offices. 

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We know everyone's needs are different, and we're committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We'll work with you to understand what will help you feel comfortable and supported.