Dispatch and Returns Clerk

We're looking for a proactive and supportive Dispatch Clerk to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in being organised, and values collaboration. You'll play a key part in making sure our products and services reach customers smoothly and efficiently, while working alongside teams who care deeply about what they do.

If you're someone who likes to help others, brings strong ethics to your work, and thrives in a hands-on role, we'd love to hear from you.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

You're someone who enjoys helping others and thrives in a fast-paced, team-oriented environment. You bring a thoughtful and organised approach to your work, and you're energised by contributing to smooth operations and positive outcomes. You take pride in being reliable, adaptable, and kind in how you show up each day.

• Have experience in stock management and working with inventory systems (CMS experience is a bonus).
• Understand the telco industry or are keen to learn more.
• Have worked with enterprise orders or in dispatch environments.
• Are comfortable solving problems and thinking proactively.
• Work well independently, but also enjoy being part of a collaborative team.
• Learn quickly and adapt with ease to changing situations.
• Are professional, constructive, and friendly in your approach.
• Enjoy helping people and bring strong ethics to your work.
• Forklift licence preferred, though not mandatory

How will you support our "Why?"

As a Dispatch Clerk, you'll play a key role in helping us deliver on our promise to customers. You'll be part of a team that values care, efficiency, and connection—working together to ensure our products and services reach the right people at the right time.

• Pick, pack, and dispatch orders with care and accuracy.
• Manage provisioning, manual handling, and dispatch admin tasks.
• Process and test returned customer premises equipment (CPE).
• Coordinate inbound and outbound deliveries.
• Maintain inventory stock and documentation in a fast-moving environment.
• Collaborate with Service Delivery, Network Operations, and Business Provisioning teams to action requests efficiently.