Senior Strategy Advisor

Senior Strategy Advisor

Role type: Permanent

Salary: DCS clerk grade 9/10, annual base ($129,464 - $142,665) plus employer's contribution to superannuation and annual leave loading

Location: Sydney, McKell

Positions available: 1

About Us:

Digital NSW (within the Department of Customer Service) leads and delivers cross-government digital experience, services, and products. We drive a consistent, unified approach to digital and ICT across NSW government. We support all of NSW government by planning, prioritising and investing in digital transformations that deliver meaningful outcomes for customers.

About the Role:

The office of the Government Chief Information and Digital Officer is looking for a Senior Strategy Advisor to join our high performing team. The successful applicant will play a critical role in delivering high impact strategic projects to make digital deliver for everyone, and supporting strategic decision making.

They will leads the development, implementation and evaluation of a range of complex policy and operational projects to identify strategic solutions for engagement, communications, advice and reports to support the department and team in achieving its objectives.

Key responsibilities of this role include:

• Provide expert policy and specialist advice and information to relevant stakeholders to facilitate the appropriate interpretation and implementation of policies and support department and government policy and program initiatives.
• Build and maintain relationships with relevant key stakeholders, facilitating their engagement in, and contribution to, the identification and development of solutions and to inform decision-making on government policies and programs.
• Conduct in depth research, analysis on complex policy issues, identifying emerging trends and developing evidence-based recommendations to mitigate risks, resolve problems and enhance policy effectiveness.
• Mentor, guide and support team members and other officers across the department, ensuring compliance with governance and quality requirements, to successfully deliver policy priorities and initiatives.
• Prepare correspondence, written reports, publications, and briefs, that are informative and aligned with necessary requirements, to respond to department and government requests.
• Stay abreast of current policy trends, insights, and relevant legislation to maintain a comprehensive understanding of policy issues and developments within the strata and property services and related sectors.
• Lead and support on projects that translate policy reform initiatives into regulatory practice within the Department, ensuring alignment with Ministerial priorities.
• Foster a culture of knowledge sharing within the team, contributing to the development of best practices, tools, and resources to build internal expertise and capability.
• Contribute to the development of, and monitor, implement and evaluate administrative practices, systems and procedures to optimise efficiency and support the achievement of quality outcomes

This role provides indirect support to all 7 business units across Digital, and cross-agency initiatives. The right candidate will be comfortable navigating through ambiguity to provide clear and well informed advice, and thrive in a fast paced, high-volume environment, where working collaboratively is critical to success.

For a full list of accountabilities, please refer to the Role Description

Key challenges:

• Delivering relevant initiatives to the required standards and timeframes, given the need to rapidly understand and integrate information and adapt in an often changing, unpredictable and multi-disciplinary environment.
• Maintaining an integrated view of Department activity and other developments in associated issues while exercising sound judgement, discretion, and appreciation of highly contentious and confidential matters in a highly sensitive environment.
• Liaising and consulting effectively with stakeholders on complex and sensitive issues while working to tight timeframes in a fast paced, confidential, and high-volume environment.

About You:

To be successful in the role you will have:

• Demonstrated experience providing high quality strategy advice and support to executive level audiences, and decision making.
• Demonstrated experience leading the end-to-end delivery of strategy and policy projects (i.e. project scoping, delivery, execution)
• Demonstrated experience conducting analysis, research, benchmarking an juridictional scans to develop informed recommendations and advice
• A background in policy advisory, consulting or professional services, on digital transformation topics
• Demonstrated experience operating in complex stakeholder environments and excellent skills in stakeholder engagement, negotiation and customer service
• Understanding of the NSW Government digital context and operating environment.

Essential Criteria:

• Flexible and adaptable, able to operate in a high-paced, high-volume environment
• Highly organised with an ability to prioritise tasks and with strong attention to detail
• Strong written and verbal communication skills

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

DCS holiday shutdown period will be from 24th December 2025 to 12th January 2026. Recruitment for this position will be paused during this time.

Any email enquiries related to this position will be answered after 12th January 2026.

The application portal will be unavailable from 24/12/25 to 25/12/25 due to system maintenance. Applications during this period will not be received. Please apply prior to midnight 23/12/25 or from 26/12/25 until the closing date.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amy Vierboom via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 12th January 2025 @ 9.59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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