AGV Service Team Supervisor – Northern Region

• Global leader at the forefront of Automated Guided Vehicles & Mobile Automation

• Permanent role with growth and career development opportunities

• Work in automation and robotics by delivering AGV solutions for leading global brandsWe offer:Power your future. Start your dream career with Dematic today

WHAT WE OFFER YOU

• Fitness Passport – Enjoy discounted access to gyms, pools, and fitness facilities nationwide for you and your family, making it easier and more affordable to stay active

• Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage, and budget

• Competitive salary + super + fully maintained tool of trade

• Opportunity to work within a dynamic team within a larger organisation

• Career Development and Global Opportunities

• Salary packaging and novated leasing available

• Corporate discounts on car rentals and IT products/accessories

• Paid Parental Leave + super: 12 weeks for primary carer/2 weeks secondary

• Purchase Leave

• Study Assistance

• Social Club

• Employee Referral Bonus Programme

Dematic has been a leading supplier of Automated Guided Vehicles (AGVs) to Australia and New Zealand for over 40 years. We have been at the forefront of many developments in Automated Guided Vehicle (AGV) technologies and have pioneered new advances in the areas of safety and vehicle navigation. Our AGVs are at the top of their class for technical sophistication.

Our commitment to excellence drives us to empower our employees and our customers alike. With a rich history of pioneering intelligent automated solutions, we are shaping the future of commerce in manufacturing, warehousing, and distribution.

With over 11,000 employees worldwide and over 700 employees in Australia and New Zealand, you will be working within a dynamic and close-knit team, where you can grow your career with experienced industry experts.

Tasks and Qualifications:

WHAT'S SO AMAZING ABOUT THIS ROLE

We have an exciting opportunity for an experienced supervisor to join our AGV Customer Service team as an AGV Service Supervisor. This This role is based in our office in Acacia Ridge and reports to the AGV Service Manager.  You will be responsible for overseeing the the AGV Service daily operations of the Northern Region Service team and will be required to travel regularly to our customer sites.

WHAT YOU WILL BE WORKING ON

• Manage Service Engineers and Field Service Technicians

• Coordinate the team's work schedules and assign work to ensure that contracted response times are met

• Coordinate incidents and breakdowns to ensure escalations are prioritised

• Develop and maintain strong relationships with customers

• Manage modernisation projects in service as required

• Provide leadership, advice, coaching and support to the AGV Service team

• Travelling to customer sites to provide hands on service and support for breakdowns, servicing, modifications and spare part sales

• Assisting the Service Manager with working within budgets and towards targets as well as reporting

SETTING YOU UP FOR SUCCESS

• Minimum 1 – 3 years as supervisor or project manager 

• Several years' experience working in a Customer Service environment

• Equivalent industrial engineering or maintenance experience, preferably with Robotics 

• Strong communication and leadership skills, including the ability to liaise with all levels of staff 

• Understanding OH&S requirements 

• Understanding of financial outcomes and ability to meet critical deadlines 

• Availability and willingness to travel to customer sites predominantly in NSW and QLD but also throughout the greater APAC region when required 

HOW TO APPLY

If you would like to apply for the above position, please click on the 'Apply for this job' button and submit your resume. For more information on Dematic:

WHY BRING YOUR CAREER TO DEMATIC 

This is an exciting time to join Dematic. We are proud to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. We live on the cutting edge of technology and industry and are a global leader with 11,000 employees worldwide and over 700 employees in Australia and New Zealand.

And some other great things to know about us……

• Employee engagement is high at 80% in our recent employee survey
• Average tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our people.
• A staggering 30% of all new hires are referrals, as our people know it's a great place to work and recommend it to others

Dematic is committed to providing equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.

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