Cloud Support Engineer

Are you passionate about leveraging the latest technologies to support business transformation? Do you have experience in cloud services and providing technical support? If so, we would love to hear from you

About Mantalus

Mantalus is an award-winning services consultancy based in Melbourne. We are a talented team working across Architecture, Engineering, Managed Services and Commercial engagements to design and build creative solutions that comprehensively solve our clients' IT infrastructure needs.

Our expertise in Amazon Web Services (AWS) and deep domain experience allows us to deliver projects and services to a variety of enterprise customers across a range of sectors. Our team thrives on innovation, and our team has a passion for the transformational nature of utilising the AWS cloud.

About the Cloud Support Engineer Role

As we continue to expand, we are seeking a Cloud Support Engineer to join our team In this role, you will provide crucial support to our customers, assisting with the deployment, management, and troubleshooting of cloud infrastructure and services.

You will work closely with a team of skilled professionals to help maintain and optimise cloud systems, ensuring they run efficiently and cost-effectively. This is a dynamic role, offering opportunities to gain hands-on experience in cloud environments, work directly with clients, and contribute to a variety of exciting projects.

This role will participate in an after hours on-call roster with appropriate shifts, penalty rates and stand-down times.

Key Responsibilities

• Provide technical support for AWS cloud services, assisting customers with issues and inquiries.
• Diagnose, troubleshoot, and resolve cloud-related incidents, escalating complex issues to senior engineers when needed.
• Raise, manage, and track support tickets using service desk tools.
• Perform regular maintenance tasks, including updates, patches, and backups, to ensure the health and performance of cloud systems.
• Use monitoring tools to proactively identify and address potential issues, ensuring optimal performance and uptime.
• Create and maintain comprehensive documentation of cloud environments, configurations, incidents, and resolutions.
• Collaborate with team members to implement best practices and improve system performance.
• Provide training and support to customers on AWS tools, features, and best practices to enhance their cloud experience.
• Analyse system performance data to identify areas for improvement and implement solutions to optimize cloud resources.
• Ensure cloud environments adhere to security policies and compliance requirements, conducting regular audits and implementing necessary security measures.

About You

• 2-3 years of experience in a cloud support or similar technical role.
• Proven experience with AWS cloud services, including hands-on management and troubleshooting.
• Strong diagnostic and problem-solving skills to effectively troubleshoot and resolve cloud-related issues.
• Experience using service desk and ticketing systems.
• Familiarity with cloud monitoring tools and practices to ensure system performance and uptime.
• Ability to create and maintain detailed and accurate documentation of cloud environments, incidents, and resolutions.
• Strong teamwork and communication skills to work effectively with various technical teams and support customers.
• Knowledge of cloud security practices and compliance requirements, with experience in implementing and maintaining security measures.
• Eagerness to learn and adapt to new technologies and methodologies.
• Extra points for experience with automation tools and scripting languages (e.g., Python, Bash) to streamline cloud operations and maintenance tasks.

Why Join Us?

You'll be rewarded with a competitive salary, a flexible hybrid-work environment, and be given the opportunity to continuously learn and develop your Engineering capability. But what does this mean in reality?

• You will be supplied with all IT equipment, a monthly phone allowance and assistance for a home office set up
• Up to 4 paid days off annually for study, up to $1,500 annual study reimbursements and up to $300 reimbursement for role-related professional memberships
• Flexible leave entitlements
• The option to salary sacrifice additional super contributions and tech items
• Regular social events to ensure the team is connected

You'll be a part of a best-in-class team of talented professionals who are driven by our core values:

• An attitude of enthusiasm - we're excited about what we do and that excites others
• No nonsense approach - express honesty to a fault
• Leaders not followers - never assume others know better
• Do it once, Do it right - cutting corners is detrimental
• Listen to anyone & everyone - assist anyone who needs our kind of help

If this sounds like you, then we'd love to hear from you. Don't miss out on this exciting opportunity to be part of a team that encourages innovation and creativity Apply with your CV now

We are committed to creating a workplace that promotes mutual learning, respect, dignity, cultural openness and an appreciation of differing perspectives and backgrounds. We encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.