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Family Support Specialist

2 weeks ago

Mount Isa, Queensland, Australia Save the Children Full time $55,000 - $70,000 per year

Tracking Code

Job Description

Staying on Track is more than just a program — it's a place where potential is nurtured, hope is renewed, and young people are empowered to build brighter futures. This journey isn't walked alone; it's supported by a dedicated community that stands beside them every step of the way. Tailored for young people transitioning from youth detention back into community life, this targeted initiative offers wraparound support through youth and family workers. We work closely with local mentors and community leaders to foster reintegration and long-term wellbeing. Through structured guidance, cultural engagement, and access to essential services, participants are supported in pursuing education, employment, and personal growth opportunities.

*** Generous relocation assistance available ***

54 reasons is Australia's leading child rights organisation – no ordinary not-for-profit.

Proudly part of the Save the Children Australia Group and global movement, we're here to make sure that children and young people have their rights met and thrive, in all their diversity.

With the child's voice at the centre, we provide quality services to children and their caregivers in every state and territory, and across regions, remote areas and capital cities. From our programs to our support services - this is the place to realise your purpose.

A place to make a difference:

In this full-time permanent role, you'll work with young people aged 10-17 who are transitioning from detention back to their communities. Based in Mount Isa, you'll be part of the multidisciplinary Staying on Track team, and will report to the Team Leader.

You will make a difference by:

  • Working with the families of young people involved in the youth justice system through intensive case work, follow-up and referrals to other specialist services
  • Ensuring the voices of children and young people are heard
  • Identifying strengths, establishing goals for the program, and reviewing client progress towards these goals
  • Providing holistic case management, delivering support to vulnerable and disadvantaged families
  • Identifying strengths, establishing goals for the program and reviewing progress

A place to feel valued:

Your deep expertise in working alongside families to achieve agreed outcomes will be invaluable. Your highly developed cultural awareness and sensitivity, partnered with excellent communication skills, will enable you to build community networks and lasting relationships. You're resilient, not afraid of a challenge, and importantly you're comfortable working in remote and rural settings.

This role requires:

  • Demonstrated experience in case management and knowledge of relevant legislation, particularly the youth justice system
  • Demonstrated experience and understanding of Aboriginal and Torres Strait Islander communities and families
  • Strong report writing, analytical and evaluation skills, including data collation and analysis
  • Tertiary qualification in a relevant field and/or significant experience working in a similar service

A place to belong:

At 54 reasons, we invest in the development and wellbeing of our people. Our workforce is approximately 600 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

  • Financial assistance with relocation, if moving to Mount Isa
  • Generous award rate salary (Level 4.1 – $44.58 per hour) plus super and full salary packaging benefits - use this link to see how much this benefit could mean to you
  • Extra leave to use in a range of ways to ensure you're able to perform at your optimum
  • Supportive Managers – we provide professional supervision training and monthly supervision sessions so you can feel supported and build a career
  • Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
  • Internal deployment and secondment opportunities, and opportunities to progress within one of Australia's largest non-profits

Follow this link for the full list of our employee benefits.

Does this sound like the place for you?

We'd love to hear from you. Submit your cover letter and resume below.

Applications Close: Wednesday 10th September 2025.

Position Description: Family Support Specialist – Staying on Track

For more information about the program that this role works in, see our Program Profile. For any queries, please contact Matthew Eekelschot on or email Or for more information about a career at Save, visit our Careers Page.

We have tested our application process with diverse groups in mind, with the intent to ensure it's straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment - so if we didn't quite hit the mark for you, please let us know at . We're dedicated to ensuring Save the Children Australia is a place where everyone can feel supported – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

If you are having any issues with uploading your application for this role, please contact for further support.

Job Location

Mount Isa, Queensland, Australia

Position Type

Full-time Permanent

Close Date

9/10/2025