Service Administrator

4 days ago

Sydney, New South Wales, Australia Tennant Full time $60,000 - $80,000 per year

The Company

Tennant Company is a globally recognized leader in the cleaning equipment industry through continuous innovative and sustainable solutions. For more than 150 years, our products have cleaned our collective shared spaces around the world, selling directly into 15 countries and through distributors in more than 100 countries.

The role

Do you thrive in working in a fast-paced environment assisting internal and external customers with phone and email support? If you are adept in planning and scheduling with some knowledge of working with contracts and service level agreements, then this role could be for you.

We are seeking a motivated, friendly, and driven individual to join our team in the role of Service Administrator. In this role you will work collaboratively with Tennant customers and our service teams to provide administration support.

Based at our facility at Horsley Park and reporting to the Customer Service Manager, you will support our service team using our internal systems including SAP, phone, and Outlook, with all admin requests to ensure our technicians can focus on their role.

Why join our team?

· Flexible work environment for a work/life balance

· Work from home 2 days a week with a home office set up allowance

· Competitive salary and recognition programs

· Paid annual leave loading

· Gym membership subsidy

· Support for Career progression

· Access to online medical portal

Responsibilities;

· Process rental invoices, contracts, and equipment returns

· Support finance team with payment investigations and credit requests

· Create, update, and manage service contracts and lease agreements

· Report on both rental & service contracts approaching expiry and coordinate renewals with sales/service teams

· Distribute updated pricing, program information, and share process changes with staff/customers

· Review and follow up on outstanding backorders with inventory team

· Maintain and communicate update service processes and procedures

· Manage AMR customer accounts, subscriptions, and software updates

· Maintain technician territories, inductions, and site requirements in SAP

· Provide administrative support across Service, Recon, and Customer Care teams

· Ensure cross functional support with other service administrator to cover leave periods

Required Skills;

  • Minimum of 2 years prior experience in a service administration role or similar
  • Experience within a similar industry advantageous
  • Strong customer service/interpersonal skills
  • Demonstrated knowledge of Microsoft Suite of Products specifically in excel & outlook to intermediate level
  • Previous experience with SAP / Service module software or similar ERP system is a definite advantage
  • Excellent planning & organization skills with the ability to prioritize workload to ensure it is completed within the expected time frame
  • Communicates well & is able to articulate themselves both in written & in a verbal forum

  • Motivated and self-directed

  • Hold a current drivers license as public transport is limited within our new industrial estate

Our employees are the heart of our business, and without them, we would not be who we are today. We are committed to creating an inclusive workplace where all people feel welcome, heard, and able to reach their full potential.

A pre-employment medical is mandatory for this role.

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