Outpatients Officer

Your role at St John of God Midland Hospital
Are you organised, proactive, and passionate about providing exceptional patient care?
We are seeking a dedicated Outpatients Officer to join our team on a permanent full-time basis, working 76 hours per fortnight. In this pivotal role, you will be at the heart of our busy Outpatients Department, supporting the smooth operation of Desk 2 and managing key clinic waitlists, including Gynae, Psych, DIB, and Research. You will liaise with clinicians, coordinate appointments, book patients, prepare clinic packs, and answer the main outpatient phone line with professionalism and warmth.

Your role will involve providing high-level clerical and administrative support, from patient check-in and check-out to assisting with room setup each morning and afternoon. You will play a crucial part in creating a welcoming, efficient, and seamless experience for every patient. Your attention to detail, excellent communication skills, and ability to thrive in a fast-paced environment will ensure patients receive organised, timely, and compassionate care.

This is a dynamic workplace where your contribution is valued and your skills directly enhance the patient experience. If you take pride in delivering outstanding service and enjoy being part of a supportive team, this is the perfect opportunity to make a real impact.

The Position

• Provide a reception service to meet the daily requirements for outpatient services.
• Create and maintain patient information in the Patient Administration System in a timely manner.
• Monitor and manage the waitlists for all specialties and ensure patients are booked within timeframe of category and if unable to, that this is escalated to the HOD/Manager.
• Monitor and manage the Desk emails and ensure these are actioned in a prompt and timely manner.
• Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments.
• Receive all Outpatient-related telephone calls, evaluate and initiate any action required.
• Ensure all appointments are correctly booked, and patients are appropriately notified of their appointments and any costs involved.
• Update and maintain Genie database as required.
• Submit invoices to Private Health Funds as required.

Position Requirements
You will bring proven experience in a range of clerical and reception duties, with a strong focus on frontline customer service. Your excellent verbal and written communication skills, combined with your approachable and professional manner, will enable you to work effectively with patients, families, and colleagues alike. You are a collaborative team player who is adaptable and responsive in a fast-paced environment.

To be successful in this role, you will demonstrate proficiency in a variety of computer systems, including Patient Administration Systems and Microsoft Office applications such as Word, Outlook, and Excel. Your strong attention to detail, accurate data entry and keyboard skills, along with your ability to prioritise tasks and work independently, will ensure the smooth and efficient delivery of clerical services within the outpatient setting. You are proactive, organised, and able to take initiative to get things done with minimal supervision.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements, this will be an additional upload section within the application. For your application to be considered please ensure you submit a cover letter.
We can offer you

• Salary: $68,939 to $74,417 per annum, plus 12% superannuation
• A Permanent full-time position, working 76 hours per fortnight
• Discounts on hospital services & private health insurance

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

• Novated leasing

• work related expenses
• self-education and

• additional superannuation

• Free on-site parking

• Access to fitness and wellbeing benefits through Fitness Passport
• Innovative Professional Development opportunities
• A welcoming and supportive culture
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

Applications will be reviewed throughout the advertising period and interviews conducted regularly. Apply today

If we identify a surplus of suitable candidates for this role, you may also be invited to a candidate talent pool list where you could be offered an alternative position.

For enquiries contact Hayley Wickes Outpatient, Operations and Performance Manager on

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.