Senior Application Development Project Manager

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

We're on the search for a Senior IT Application Development Project Manager, who will lead the IT delivery of AFCA's Scams Jurisdiction Program.

In this high-impact role, you'll drive the IT delivery stream of the program, coordinating analysis, development, testing, and implementation across AFCA's internal teams. You'll ensure our systems, data, and reporting are ready to support this critical new jurisdiction, all while keeping delivery on track, in budget, and aligned with AFCA's governance and security frameworks. If you're an experienced IT Project Manager, looking to make a real impact, join us for this 2 year fixed term contact.

Typically in this role you will:

• Lead the end-to-end IT delivery of the Scams Jurisdiction Program, from planning to implementation and handover
• Manage the IT project plan, milestones, and deliverables in sync with the broader program roadmap
• Coordinate internal IT teams across business analysis, development, testing, architecture, data, infrastructure, and security
• Oversee requirements gathering, solution design, build, integration, testing, and deployment, ensuring smooth transition to BAU
• Track and manage the IT budget, including resource allocation, licensing, and tooling
• Report on financials, risks, issues, and delivery status to both IT and program governance forums
• Act as the primary IT contact for the program, ensuring alignment with business objectives
• Maintain governance documentation, change control, and audit trails in line with AFCA standards
• Champion collaboration and clarity across cross-functional teams (no direct reports, but strong matrix leadership)
• Ensure IT delivery complies with AFCA's architecture, data governance, and cyber security standards including regulatory obligations.

To be successful in this role, you will need:

• Proven experience leading complex IT projects end-to-end within regulatory of compliance driven projects
• Strong knowledge of CRM, workflow and case management platforms
• Demonstrated ability to deliver projects under fixed regulatory deadlines
• Strong stakeholder engagement and communication skills
• Deep understanding of IT governance, architecture, and delivery frameworks
• Financial acumen to manage budgets and reporting
• A collaborative mindset and ability to lead without direct line management

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you're passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don't meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.