Digital Platforms and Engagement Officer

3 days ago

Woden Australian Capital Territory, Australia Dietitians Australia Full time $60,000 - $90,000 per year

About us

Dietitians Australia is the peak industry body for dietetic and nutrition professionals, representing over 9,000 members in Australia and overseas. Our mission is to champion the professional nutrition and dietetic workforce to empower people and communities. We are the leading voice of nutrition and dietetics, committed to creating a diverse and inclusive environment where all staff are valued and respected. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

About the role

As the Digital Platforms & Engagement Officer, you'll strengthen member engagement and visibility through effective use of Dietitians Australia's digital platforms and channels. You'll manage EDMs, newsletters, website UX and updates, Thrive and Share Plate activity, user journeys, and engagement reporting. This role also plays a key part in automating member communication pathways and supporting education marketing to drive course participation and revenue.

This is a 12-month full-time contract based in Canberra, with flexible hybrid working arrangements.

Key responsibilities

  • Manage EDM and newsletter builds, delivery, segmentation and reporting to ensure timely, brand-aligned communications.
  • Oversee day-to-day management of website UX, Thrive and Share Plate to ensure content is engaging, accurate and well-moderated.
  • Coordinate and publish website content updates, ensuring accuracy and brand alignment.
  • Design and deliver automated communication journeys for onboarding, renewals, awards and education campaigns.
  • Support the promotion of CPD and Centre for Advanced Learning courses through digital campaigns and EDMs.
  • Collaborate across teams to ensure campaign content is aligned across all digital channels.
  • Track and consolidate performance data across EDMs, website, Thrive and other content channels to inform insights and reporting.
  • Provide recommendations to enhance engagement, reach and return on investment.

About you

We're seeking a detail-oriented and data-driven communicator with experience in digital platforms and engagement. You'll bring:

  • Proven experience managing EDM tools, automation and analytics.
  • Strong organisational skills and attention to detail across multiple projects.
  • The ability to interpret data and translate it into actionable insights.
  • Excellent written and verbal communication skills.
  • A collaborative approach and experience working across marketing, education, or membership functions.

Why join us?

At Dietitians Australia, you'll be part of a purpose-driven organisation that values innovation, inclusion and impact. We offer:

  • Flexible hybrid working arrangements.
  • The opportunity to enhance member engagement through digital strategy and automation.
  • A supportive and collaborative culture where your expertise helps shape meaningful outcomes for members and communities.

How to apply

To apply, please submit your CV (no more than three pages) via Seek, along with a brief written response (maximum two pages) outlining your skills, knowledge and experience relevant to the role.

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