Customer Service Technical Support
7 days ago
Company Description
Scantek, founded in 2012 and headquartered in Perth, Western Australia, specialises in real-time identity verification solutions.
Role Description
This is a full-time on-site role for a Customer Service,/ Technical Support position located in the Greater Perth Area.
The role involves providing level 2 technical support across multiple mediums, while providing first class customer service.
Qualifications
- Minimum 2 years experience in IT helpdesk/support role
- Customer Support and Customer Service skills
- Proficiency in phone and email etiquette
- Excellent communication and interpersonal skills
- Ability to work effectively in a team-oriented environment
- Problem-solving skills and technical proficiency
- Accurate data entry skills
- Ability to follow process, procedure and adhere to SLA requirements.
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